Complaint Details

Status	:	Closed
Complaint No	:	0056790/2015
Category	:	Others
Date	:	02-12-2015
Subject Line	:	Online Shopping Fraud
Complainant	:	ANIRUDDH
Address	:	Ujjain
Complainee	:	Flipkart
Address	:	Flipkart Internet Private Limited Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore

Complaint Details
Sir/Madam, I am a new user on flipkart & made my first purchase through flipkart app.. Order No. OD014510212028700000 Product name- Cherokee Slim Fit Men's trousers (3 Quantity) The order was successfully placed & I got an email from the company that it will deliver the order by 1st Dec. Now when I have not received the order on committed date, i thought to Check the website.. But it was embarrassing that the flipkart has marked my order as returned by me (which is never received & attempted for delivery on my address) Now I thought to raise the complaint against them on the website.. But when I have logged to the website as well as flipkart app, it is showing that there are no orders in your account & therefore I am not able to select the option to raise the complaint but then i finally made a complaint through another route.. Now I called there toll free customer care 18002089898 where they apologize their mistake & told that it is the mistake of courier partner & we will resolve the same within 48 hours.. Today i received the call from Flipkart's Executive Mr. Naim who told me that they will not ship the product to me because i have cancelled my order which is totally a lie(coz i havnt done that).. Now I want to make the Flipkart & its concerned management punish for their fraudulent practices which is unjustified & not backed by law.. I have all the emails/snapshots/recording ready.. Aniruddh

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