Complaint Details

Status	:	Closed
Complaint No	:	0056794/2015
Category	:	Others
Date	:	03-12-2015
Subject Line	:	Adding cash to Mobikwik Wallet
Complainant	:	Smit Morabia
Address	:	4-Ananya Flats, 6-Lalitkunj Society, B/H Fairdeal House, Swastik Cross Roads, CG Road
Complainee	:	One Mobikwik Systems Pvt Ltd
Address	:	2nd Floor, Orchid Centre Golf Course Road Sector 53

Complaint Details
Mobikwik wallet gives facility of adding cash to a user's wallet when the user deposits cash in the icici bank under a generated Order ID. So i generated an Order ID:448523571884 for Rs. 1550/- on the Mobikwik Android App, and as per instructions of the app regarding the nearest icici bank, I have deposited cash of rs.1550 under order id= 448523571884 under my name and mobile number (9033019289) in the account of One Mobikwik Systems Pvt Ltd in icici Bank Swastik cross Road Branch under Transaction ID M3242797 (as provided by the Bank) . The bank official also confirmed of receipt of cash in the mobikwik pvt ltd. GENERALLY< I receive the amount instantly, but I have not received the same as credit in my account till this date (03-12-2015). I have raised Ticket no. 3901224 on the Mobikwik Customer Care Numbers : 094664-46644 and 093139-25342, As per the customer care representative, every time i call them, they would escalate and forward the problem for a solution to their higher authorities (for 4 times now.) they are still not able to give me my money back or credit it in my wallet. please help me.

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