Complaint Details

Status	:	Closed
Complaint No	:	0056803/2015
Category	:	Consumer Goods
Date	:	03-12-2015
Subject Line	:	Want my phone refund now
Complainant	:	Kapil Gupta
Address	:	C127 Vishwas Park Uttam Nagar New Delhi 110059
Complainee	:	Xiaomi India
Address	:

Complaint Details
Hi,
This is Kapil.

I bought Xiaomi Mi 4i phone on 13 Oct 2015 from Amazon
and received on 15 Oct, 2015. After that there was problem is display and I
told customer care about the problem and they replaced it with the new one. I received the new one on 23 Oct, 2015.
And the same problem occurred again.
And after that I tried reaching them but no response from there. I didn't
get anything from there because whenever I called them they are not
receiving my call and I also mailed them at service.in@xiaomi.com but no
response from there also. .
Problems which I am facing right now:-

1. Display: There is a big difference in the display quality of my
brother's phone and my phone. As my brother is also using Mi 4i. He bought
it in Feb, 2015.


2. Camera: There is also difference in the camera quality when I compare it
to my brother's phone. My brother's phone camera is much better than mine.
And I am talking about both(front and rear camera).


3. Touch issue or hang problem: Now touch of my phones is creating the
problem because sometimes it start working automatically and sometimes it
doesn't work. Even sometimes back, home and third button stops working. Then I have
to reboot this phone to solve this problem. After that it start working but
the same problem occurred again and again.



4. Heating problem: whenever I used to play any game for 5 minutes or surfing internet then it heat up.



So these are the problems which I am facing right now. May be many new
problems will come in future.

I want my money refund only. I don't want it repaired because I was tried reaching them from the next day on which I received the replaced phone.

So please help me .
Really appreciate your quick reply.

Thanks and regards
Kapil Gupta

+919599722281

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