Complaint Details

Status	:	Closed
Complaint No	:	0056871/2015
Category	:	Service Provider
Date	:	10-12-2015
Subject Line	:	Poor Service
Complainant	:	Girish
Address	:	No141,Royal Shelters,DCHalli,Bommanahalli
Complainee	:	Reliannce Communications
Address	:	3rd floor, BHQ, DAKC Koparkhairane,

Complaint Details
Hi,

I am Girish, recharged my data card(9388311450) on 30th Oct for Rs.501, a 3 day package. The speed was very low (Max 5 Kbps) and raised a complaint regarding the same and one of their executive informed me that some technical work going on and the issue will be resolved by 9:00 PM.The issue never resolved and complained about the same on 31st as well.The executive raised a complaint and she told me that it will take 48 Hrs to rectify and answered me that they will provide me extended benefit for the package.
Monday 2nd Nov I checked the update and informed me that it will be resolved and shall get a call from Mumbai office, I didn't receive any call and checked the connection as well, on 4th Nov I spoke with their executive she told me that they have approved a extended package and due to some issues, it is not reflected in my account.She raised a complaint and told me that will be informing me regarding the day, when i can used the internet.

On 6th of Nov, I received a call from Mumbai office and told me that my pack is getting over today, I asked them about why didnt they informed me and explained the whole problem.
On last Friday, 13th of Nov I received call from Reliance after I commented on Twitter regarding their service few days back.They informed me that they cant provide me any service since they have benefited me the service.

I humbly request you to take action against such unlawful and unethical practice and blacklist this company for cheating a customer.

Regards,
Girish

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