Complaint Details

Status	:	Closed
Complaint No	:	0056894/2015
Category	:	Consumer Goods
Date	:	12-12-2015
Subject Line	:	Faulty product Mobile A 350
Complainant	:	Viral Thakker
Address	:	9/15 Dr M B Welker street Mumbai
Complainee	:	Micromax Mobile
Address	:

Complaint Details
My name is Viral N Thakker. I am residing in
Maharashtra (Mumbai ) .I have purchased A350 (B+G)
from Ramdev Mobiles(Privilege partner of
Micromax mobile phones) Mumbai 04
on 18th Octomber,2014. From the day I purchased it has given me
battery heating problem
and also touch sensitivity . The touch sensitivity is also not up to the standards of
the reputed canvas phone.
I have also compared it with my friend who
is also a Canvas user. I have shown this
problem to the
Shop Owner from where I bought and they have taken
over the responsibility of servicing the phone.
And also it has given hanging issue within 5 days of purchase.
I have not even installed or downloaded any
software either.I approached Ramdev Mobiles
(Privilege partner of Micromax mobile phones)
Mumbai 04 , they told me that the phone will not be
replaced in any condition unless the MIcromax company feels the
need. problem continued till July 2015 from date of purchase.
brand new phone so why should I get it repaired
then also
1 ) on 27.7.2015 i given for repair with W.O.no. - W030616-0715-18203427
which is received by me on 14.10.2015
after several reminders which was not repaired properly.

2) Again Submitted on 19.10.15 in just 5 days with
W.O.no. W030616-1015-19819629 which was received in
just a week on 27.10.2015 Thanks for the same.
BUT again came with a new problem which is HUGE that
is network dropping within seconds which is shocking
i tried with different 4-5 sim card but problem not solved
as per my technical knowledge once piece open for any
mother board issue then as time goes it shows lots of NEW Problem
like this.

3) Again Submitted on 31.10.2015 within 4 days with W.O.no.- W030616-1015- 20029185 which is received back on 16.11.2015 BUT THE PROBLEM WAS NOT SOLVED.



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4 ) HENCE AGAIN SUBMITTED ON 17.11.2015 DUE TO NETWORK ISSUE WIDE W.O. NO. -

i strongly need REFUND.

My IMEI no: - 911357700629852 & 911357700830351

Is this what called customer service?

Why a brand new phone need to be repaired 3-4 times & that also in a Year !!!

This time as a loyal customer I am not happy and i am
going to post comment in consumer forum for claiming further.

Please get back to me asap.

Warm Regards,Viral Thakker.
(+91-9821809963)



THE ABOVE EMAIL SENT TO MICRO MAX BUT THERE WILL BE NO UPDATE HENCE SENDING THE SAME TO CONSUMER CELL BOMBAY.

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