Complaint Details

Status	:	Closed
Complaint No	:	0056935/2015
Category	:	Travel
Date	:	15-12-2015
Subject Line	:	Worst Experience with MakeMyTrip
Complainant	:	Pramit Chakrabarti
Address	:	T-5, Sree Pride Apartment, 8, Chikka Banaswadi Rd, Chikka Banaswadi, Banaswadi, Bengaluru, Karnataka 560043
Complainee	:	MakeMyTrip
Address	:

Complaint Details
My Booking ID: NH210626135337 .The booking was ZO Rooms Jambleshwar Temple Candolim. It was Confirmed on 12 th August 2015.
Which was 5 months prior to my booking date(30 th December 2015).I have paid sum of 16190 INR. Almost 15 days back
I came to know my booking was cancelled because they have sold out the room what was earlier confirmed to me(I have paid
the total amount 4 months back).So I have complained to makemytrip about that. I have started calling them 20-30 times per
day but after there was no action from their side. Ultimately 4 th December I have escalated the issue. After that each time I called them
they have given me same reply that it will be resolved in 24 hours. A guy named Prashant from stuck team told not to cancel the booking
and promised to give me alternate hotel. After that 11 days over, stuck department almost stopped to take my call. I have tried 30 times in average to get them .
today when I got line they let me know it will be tough to arrange alternate hotel, due to price is increased now.

I have booked hotel 5 months back. Now they are cancelling the confirmed booking because they are going to resell the room booking in high price.
My Question is:-

1. Who will compensate the interest of the total money what I have transferred to makemytrip account using credit card?

2.I have booked non refundable car after getting booking confirmation from makemytrip. who is going to
Compensate that money.

3. Last 12 days I have called make My trip minimum 250/300 times just to get Alternate hotel which will bring back smile to my Family.
Who is responsible for my mental harassment?

I have decided to fill case in Consumer Protection Act.
Beware of makemytrip. They will cheat you

Regards,
Pramit Chakrabarti
(9008307548)

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