Complaint Details

Status	:	Closed
Complaint No	:	0056940/2015
Category	:	Others
Date	:	15-12-2015
Subject Line	:	Lenovo A6000 Product Failure & Service Failure
Complainant	:	Braveenkumar
Address	:	5/1,Tiruvengadam 3rd Street, Karambakkam,Porur,Chennai.
Complainee	:	lenovo
Address	:	Bangalore (Registered Office) Lenovo India Pvt.Ltd Ferns Icon, Level -2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore-560037

Complaint Details
Initial Issue- Lenovo A6000 Camera Not working. 3rd time ( Date:18/11/2015), I have handed over my phone to BOSON Pvt.Ltd service center referred by Lenovo customer support. (Note: Last 3 months i am following the service centre for proper solution) After one month they have changed my A6000 mother board (based on WO#Fjt/L0/15/02001), Issue not resolved even Touch also not functioning properly after changing mother board. Last 1 month, my mobile sitting simply at BOSON Service centre, without any further move. Note: Lenovo reference number September month - 216799909, last three months i am struggling. Service center November month work order number - Fjt/L0/15/02001(mother board changed) Service center December month work order number -FJT/LO/15/02473

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