Complaint Details

Status	:	Closed
Complaint No	:	0056960/2015
Category	:	Others
Date	:	16-12-2015
Subject Line	:	PayTM - Cheating and Fraud by showing huge discounts and sale, selling products without company name and MRP (illegal activity)
Complainant	:	Parveen Dang
Address	:	Hadapsar, Pune
Complainee	:	PayTM
Address	:	Paytm Mobile Solution Ltd., B-121, Sector 5, Noida – 201301, Uttar Pradesh, India

Complaint Details
PayTM is doing fraudulent activity by cheating and luring customers. They do the following
1] Show huge discounts by writing inflated MRP's on their website and then showing they are giving 60-70% discount on this price, while actual price of these products is not even the final selling price of the product
2] Sell products without MRP and Mfg/Import date mentioned on products. This is illegal as all products sold (except specified in listing), must be sold with MRP and Mfg/Import date
3] When caught in this illegal activity, they just favor their seller and customer is treated like a beggar
4] They continue to do so, as we as customers don't feel like raising such activity to correct forums

I bought 2 products as follows on 3rd November 15
1] Diamond 3 Pcs Multipurpose Scissors Stainless Steel Kitchen Tool - MRP shown Rs. 500
2] Nechams White Board (2 X 1.5 Feet) (Pack Of 2) - MRP shown as huge as Rs. 1977

Issues with products received
1] Diamond 3 Pcs Multipurpose Scissors Stainless Steel Kitchen Tool - No MRP and Mfg/Import date mentioned which clearly shows that Rs. 500 is inflated price

2] Nechams White Board (2 X 1.5 Feet) (Pack Of 2) - Pathetic quality, badly packed, boards received with all sort of marks on it. No MRP and Mfg/Import date mentioned which clearly shows that Rs. 1977 is inflated price as hell. The boards didn't even work as they are supposed to. Once we write with white board marker on it, they were not being cleared by the duster. Added to it, anywhere you touch on board used to leave marks on the board and they never went away, which made writing on those parks as permananent.



I contacted PayTM support and there were about 20-30 mails exchanged with care@paytm.com but never got satisfactory resolution.
Their service Head (servicehead@paytm.com) and Grievance Officer (grievanceofficer@paytm.com) was also included in those mails, but they are deaf ears and I think just have junk box in their mailbox. They never respond back.
Finally till date I have not received any satisfactory resolution.


COMPENSATION
PayTM wasted my time and effort and caused me huge harassment for this. They must compensate by giving me complete refund and also compensate for harassment caused to me.

Replies