Complaint Details

Status	:	Closed
Complaint No	:	0057010/2015
Category	:	Consumer Goods
Date	:	21-12-2015
Subject Line	:	SNAPDEAL PENDING REFUND RS.3850/-/-
Complainant	:	Michelle Fernandes
Address	:	Dynamic Tours and Travels, Lourenco Apartments, Erasmo Carvalho Street Margao.
Complainee	:	snapdeal.com
Address	:	ASF Centre, Plot # 362, 363, Udhyog Vihar, Phase 4, Electronic City, Sec-18, Gurgaon New Delhi, India

Complaint Details
This is to bring to your notice that I had ordered Kingston 64GB Micro SD card Class 10 with Adapter with Snapdeal dated 11th September 2015 Order no. 8386167138 for Rs. 3850/- and got only the adapter but no card so I raised complaint for partial order (Compaint No. 07367730) and asked for refund. Snapdeal has not yet arranged for reverse pickup on my official address that is registered –Goa.

There was no reverse pickup and no refund made for this product only refund initiation mails received. So I forwarded my bank statement and asked them to get it checked and do the needful. I discussed this to Mr. Shiv Prasad on 15th September, Ms. Priti on 16th September and lot other representatives but till today nothing is done. I even spoke to Mr. Mobin Khan on 22nd September and he said he has forwarded the concern and will get it checked but no revert. He said there is no need for reverse pickup as there is no value o adapter and asked to share the bank details on the link what he has sent and he will initiate the refund.
Snapdeal has only been sending fake refund initiation mails but no refund.

I spent lot of my money contacting on call centre chargeable number +919212692126 but it’s useless. I even put this on facebook and twitter but still it was of no help. They just give fake apologies but no refund. I even dropped several mails on ceo@snapdeal.com and also CEO Mr. Kunal Bahl on kb@snapdeal.com and kunal.bahl@snapdeal.com but still he dint helped. They say they can’t refund me my money. I asked them to drop me a mail stating the same but they refused.

If they are correct on their path then why they are not sending me a mail stating that they cant provide refund and also stating my complain is not genuine? Is that every time I only have to call and ask about it or Snapdeal also have their responsibilities towards the buyers? Their role is just to sell the product and what about the commitments they have made on the website about Trust Pay? Why my product is still not sent back to me as I have paid for it? Why Snapdeal is cheating the Buyers?

They have blocked my account and are not refunding my money as they say they have already given me lot of refund before which has nothing to do with this concern. I got a damaged product and how they can refuse my refund and how they can say customer is fake and blacklist a customer? Problem has arisen from their end so how they can refuse my refund?

They say that there are several complaints on one number and one address but how can I give 100 contacts and addresses for my 100 orders?

I request the assistance of the Consumer Committee to help me get my money back.

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