Complaint Details

Status	:	Closed
Complaint No	:	0057029/2015
Category	:	Telecom
Date	:	22-12-2015
Subject Line	:	Violation of company clause stating replacement of mobile piece, when the company fails to repair the same in the warranty period.
Complainant	:	Prof. Shankar Ghosh
Address	:	D-112, Orchid residency co-op hsg. soc, behind jain temple, Govandi (E)
Complainee	:	LAVA International Ltd.
Address	:	54/55, Opp. Apna bazar, Pant nagar, Ghatkopar(E)

Complaint Details
Purchase date: 05/07/2015
Company name: Lava International ltd.
Mobile name: LAVA IRIS ICON
IMEI NO: 911436750185443
Work order no: 510006804089
Status of purchased piece: Within warranty period.
Complaint: Battery getting low and battery problem
Email correspondences and false assurances: Lava technical support team
Telephonic conversation: Mr. Ravi and Mr. Vijay on 18602007500
Dates of email correspondence: 16/12/2015,
21/12/2015.
No. of visits to service centre (Auroma store) with dates:
1st- 01/12/2015
2nd- 08/12/2015
3rd- 11/12/2015
4th- 14/12/2015
5th- 15/12/2015
Status after 5 visits to service centre: No replacement on failure to repair the piece.
Telephonic conversation with LAVA technical support team :
Daksh Gupta 21/12/2015 at 1715 hrs
Ritesh kumar 22/12/2015 at 1215 hrs

The technical support team says that the piece cannot be repaired and also the same should be collected from the service centre. However the company agreement clause clearly states that on the event of failure of the company to repair the piece in it warranty period; the company must arrange for a replacement of the same with a new piece of similar specifications. Repeated email correspondence and telephonic conversations on the above mentioned dates and times have been futile and no positive response has been received from the company.
I am hereby enclosing the relevant documents as attachments for your kind perusal. Hope you look into the matter with the right earnest.
Thank You.

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