Complaint Details

Status	:	Closed
Complaint No	:	0007592/2013
Category	:	Telecom
Date	:	27-11-2013
Subject Line	:	Defect in Sony Xperia Z (under warranty)
Complainant	:	Shishir Agarwal
Address	:	R-14/155, Raj Nagar
Complainee	:	Sony India and SC - (RN Goel & Sons Pvt Ltd Ghaziabad
Address	:	523A, Ambedkar nagar, opp axis bank, gzb

Complaint Details
We bought a mobile Sony Xperia Z (C 6602 Black) on 19 May 2013. All of a sudden one day the screen started blinking and phone was not getting charged. Then in another one day, the phone got switched off automatically and despite of several efforts of starting it, we were not able to switch on the same. We went to Sony Service center (RN Goel & Sons Pvt Ltd Ghaziabad on 26 September 2013) and they said that liquid has entered the handset or the charging point of the handset is worn out, so they will send it to the company to get it checked. Though we told him that the phone didn't get in contact with water, and moreover as per advertisement the phone is water-resistant.
On 1st October 2013 it was told to us that charging point of handset is an issue and want to check the phone thoroughly again.
On 4th October 2013 they said that mother-board of the handset has failed and its out of warranty so we have to pay 18,000 at least to get it repaired.
We told him clearly that the phone is under warranty and its only 4 months we bought it, they said that we don't have any option and contact 1800 3000 2800.
We went to service center on 25th October 2013, they told us that in next 2-3 days the handset will be replaced free of cost.On 30th October we again contacted them, we were told to wait more. We than contacted the toll free number to know the status of handset, customer executive told us that our handset is ready for delivery. 
We got skeptical about two different answers from same company, so on 31st October 2013 we asked for sealed pack handset to be delivered to us. Now they are telling a new story that our handset is not approved for replacement and it wont be delivered seal packed if approved. Even customer executive of toll free number has backed out, they told us to contact service center.Now since last 15 days service center people are saying that phone will be delivered from chennai and every day we call they say we don't have your phone, pls help us

Replies