Complaint Details

Status	:	Closed
Complaint No	:	0007594/2013
Category	:	Consumer Goods
Date	:	27-11-2013
Subject Line	:	Tax confusion and Poor service and No free replacement given and charging heavy on replacement and service.
Complainant	:	YOGESH
Address	:	a 904 shivsankalp plot 20 sector 36 kamothe navimumbai 410209
Complainee	:	HUL
Address	:	Mumbai

Complaint Details
Following is the complaint against not giving free product replacement and not accepting the cheque and not giving service details and product costing justification.


---------- Forwarded message ----------
From: "yogesh pawar"
Date: Nov 27, 2013 11:53 AM
Subject: Fwd: poor pure it service marvella uv
To:

to pure it

The service person came to my house without any hurdles, He lives in same area that I live. Only the Service provider is Cheating for the reasons and is playing the chess to save 800 Rs / Free CSF.

Few are the observations:

The Marvella UV is not water purifier, there are lot of germs and Carbon filters particles in it. How is it the clean water.I wanted clarification on how the water storage container in marvella UV is germ free and what is its effect if the water is stored in container more than 2 days. It is simply the plastic container.

When it is cleaned by a (10th pass technician / No relevant training given I suppose.) He was using the cotton cloth given by me (how service charge is 150/- levied, He does not even carry the cleaning cloths.)

The Service technician was asking to pay first then he will do the service (How HUL is operating this cheap techniques.)

How the service technician is qualified, he is not even carrying the identity. A poor person , it is not his mistake ( It is HULs sustainability / His need)

What is the cost justification for INR 800/- filter, Provide the relevant documentation for cost justification.

The Next big cheat by service provider / HUL, he is not giving the complete bills and not accepting the cheque, i gave 800 rs cheque and 150 rs service charges, the payment terms are not clear when called to a toll free service. I have given a cheque but the it is refused, what is the hindrance in accepting ( He may be cheating or He want instant money for giving service after 18days of waiting / he or HUL want to get benefited only from customer)

There is not VAT / sales tax information (whereas product CSF is shipped from Himachal Pradesh to Maharashtra).

Kindly clarify the details asked by me as soon as possible and provide the clarifications

With regards,

Yogesh

---------- Forwarded message ----------
From: "yogesh pawar"
Date: Nov 25, 2013 11:50 PM
Subject: poor pure it service marvella uv
To:

to pure it,

i am. helpless because of your third class service.

your service provider is thief.
his intention is clear but save only ruppees 800 as he was inable to meet 72 hrs deadline.with so many reasons...

i don't want your marvella uv ,it is too cheap tacticts...HUL is using. ..

summary of your cheat promises service provider has...

i have placed an order for csf on 8 Nov 2013. the person has brought another kit. again i placed order on 13 th for csf

sms1 (13th Nov 20:21pm)

Thanks for calling Pureit. Service provider for you is sent in a separate SMS. You are welcome to contact them for your query.

sms2(13nov21:53pm)

Service Provider Name :1931995362 Nirankar Services .Service Provider Address :Shree Krishna complex,shop no.1,Sector 14,sanpada,
Near Vashi Rly station
Mumbai Maharashtra 400703Service Provider Phone : 865 222 4006 - Pureit.

sms3 (13Nov21:53pm)

Ur order is booked in "Pureit Promise".Ur order no. RFS/3461892Will be delivered within 72 hrs, if not u will get a GKK free*-Team Pureit. * T&C apply

sms4: called for non receipt of csf after 72 hrs (16nov14:29pm)

Dear Customer, Your ComplaintNo:C135407004has been attended. Please give your feedback as " SER 1 " if satisfied else " SER 0 " if unsatisfied to 09223200200.Team Pureit

sms5:called for non receipt of csf after 72 hrs (16 nov19:53pm)

Dear Customer, Your ComplaintNo:C135407004has been attended. Please give your feedback as " SER 1 " if satisfied else " SER 0 " if unsatisfied to 09223200200.Team Pureit

sms6:called up for service providers number not working when made a call on his no starting with 86(17Nov 14:02pm)

Thanks for calling Pureit. Service provider for you is sent in a separate SMS. You are welcome to contact them for your query.

sms7:(20 nov17:36pm)
Dear Customer, Your ComplaintNo:C135416074has been attended. Please give your feedback as " SER 1 " if satisfied else " SER 0 " if unsatisfied to 09223200200.Team Pureit

sms8:(22nov10:32pm)

Thanks for calling Pureit. Service provider for you is sent in a separate SMS. You are welcome to contact them for your query.

sms9:

Dear Customer, your Satisfaction Code is 43502 with PUREIT. If satisfied, pls share the Satisfaction Code with the PUREIT Executive.

sms10:(25Nov 19:46pm)got sms saying that unable to trace address then how executive came first time to my address and why service provider recruit person who doesnt know the area.

Dear Customer, sorry to inform you that we could not trace your address with regards to the complaint registered C135427803 with PUREIT. Pls call back our helpline at 18601801000 to serve you better

sms11:

(25Nov 19:46pm)

Dear Customer, your Satisfaction Code is 37825 with PUREIT. If satisfied, pls share the Satisfaction Code with the PUREIT Executive.

sms12:
(25Nov 19:42pm)
why the order is booked ,as i was asking for the existing order where as the receiver has placed new order.

Ur order is booked in "Pureit Promise".Ur order no. RFS/3487130Will be delivered within 72 hrs, if not u will get a GKK free*-Team Pureit. * T&C apply

sms13:
25Nov 19:46pm) they themselves hv put up the new order and saying the details modified.everytime they say the service executive will provide information about issuing of free csf.

Pureit Promise is not applicable to Ur rfs order: null since U have called & rescheduled appt dt: 25/11/2013, which is beyond Pureit Promise time limit.

sms14:
25Nov 19:46pm)

Service Provider Name :1931995362 Nirankar Services .Service Provider Address :Shree Krishna complex,shop no.1,Sector 14,sanpada,
Near Vashi Rly station
Mumbai Maharashtra 400703Service Provider Phone : 865 222 4006 - Pureit.

i hope the brand HUL stands for this type of purity /pity

kindly do the needful asap.

yogesh

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