Complaint Details

Status	:	Closed
Complaint No	:	0059676/2015
Category	:	Consumer Goods
Date	:	28-12-2015
Subject Line	:	Defective Lenovo K-3 Note
Complainant	:	Pankaj Bhagwati
Address	:	No 567, 2nd Cross, RT Nagar
Complainee	:	Lenovo
Address	:	567 2nd Cross 2nd Block

Complaint Details
I purchased a Lenovo Smart phone from Delhi on 03 Nov15. Within one month the phone developed an unresponsive touchscreen. I contacted the shop from where the phone was purchased, he advised me to go to the service center. I tried to contact the company through the contact no & the e-mail provided on the product, but both were unresponsive. As I was posted in Dharamshala, I was informed by a shopkeeper that the nearest service centre of Lenovo is in Una (04 hrs away by road). I finally deposited the phone in a Lenovo Service Centre in Bangalore when I was there on duty. I deposited the phone on 21 Dec15 and was assured the phone back in 04 days. Even after one week I have not recieved my phone. The service agent in Lenovo told me that the unresponsive touch screen was a common issue and will have to be rectified by changing the Amoled display. The defective product and the extremely tardy service by lenovo has caused me immense inconvenience and expenses. Complaint Code c0029-Touchscreen. Service Center: HCL Bangalore No SRIN0031512210014.
Even the contact No & the email ID given by the service centre are unresponsive (midhcare@lenovo.com) I would like to change the mobile set and be provided by a handset of the same configuration of a different company, prferably Samsung or Apple.

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