Complaint Details

Status	:	Closed
Complaint No	:	0059700/2015
Category	:	Others
Date	:	30-12-2015
Subject Line	:	Worse after sales service
Complainant	:	JEHERUL ISLAM
Address	:	H/NO. 12, RAHMAN NAGAR MASJID PATH, NOTBAMA
Complainee	:	Motorola
Address	:

Complaint Details
I bought a MotoG2 phone from flipkart on 18/12/2014. All was well, till recently on 29th Nov'2015, the phone suddenly went dead. I took the phone to the service centre, enquired about it....they said the motherboard needs to be replaced. They added that since the service was within the warranty period, i need not pay anything for it. Also they said it would take maximum 15 working days to repair it. Now more than a month has passes, they are telling me that "parts not available".
Please help....
Service centre name: Ensure support services India Ltd, Mitra building, Ashram Road, Ulubari, Guwahati, phone : 03612450611

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