Complaint Details

Status	:	Resolved
Complaint No	:	0059762/2016
Category	:	Consumer Goods
Date	:	05-01-2016
Subject Line	:	Eureka Forbes — Not attended to service request
Complainant	:	Eureka Forbes — Not attended to service request since one month
Address	:	#5, Dwarakamai, Rajashree Layout, Munnekolal, Marathalli, Bangalore
Complainee	:	Eureka Forbes
Address	:

Complaint Details
Complaint reference number: 94069313. Product under paid AMC. I had raised a request with Eureka forbes for repair and reinstallation of my Aquaguard Sensa water purifier. It has been nearly one month and about 20 follow up phone calls with their Official Customer Care center. Every time I am told sorry and that their executive will call and attend the service in next few hours or 1 day. But I realize that Eureka Forbes customer care staff are trained to tell flat lies to the customer. They are least bothered about attending to service call. There is no other way to reach out to their higher authorities also. So as a customer I am helpless with a Rs.20, 000/ product lying idle not working. On top of this I have purchased AMC of about Rs.4500/. This amounts to fraud, cheating, and daylight robbery of money.

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