Complaint Details

Status	:	Closed
Complaint No	:	0059785/2016
Category	:	Consumer Goods
Date	:	07-01-2016
Subject Line	:	Crack on Ceramic Flush tank Shell and Wash Basin
Complainant	:	Crack on Ceramic Flush tank Shell and Wash Basin
Address	:	Pulikottil House, Kottapadi PO, Near St George Orthodox Church
Complainee	:	Parryware
Address	:

Complaint Details
It is with utter dissatisfaction I am writing this to Parryware. I raised a complaint (Compliant # CTC15C074) on 30 Dec 2015 regarding cracks on the parryware sanitaroy ware as mentioned below.
It has been acknowledged and a technician named Benny George contact number 8157860004 inspected the place on 4 Jan 2016 and reported the damages which I mentioned was correct.
On 6 Jan 2016 I got a SMS from the DM-RCOASM saying that the compliant is closed without any further rectification on course of action. To me it is highly unprofessional to close a compliant without customer consensus and any further communication.
On calling back the customer care to know why the compliant is closed they are saying that I have not produced the Bill. Hope every man with common sense know that a bill of item purchased in almost a decade old is hard to keep. But I said them give me a weeks’ time or you can check with the dealer to get a duplicate bill. But that has not been heard by anyone and the customer care and Technician is adamant on producing the original bill. I pity on the way parryware as a company dealt with this customer compliant. I request you to reopen the complaint and resolve it amicably otherwise I don’t have any option other than going to consumer court. Appreciate an early positive response.
Few photos of the defective product attached due to size limitation, let me know an email ID I can share the entire set of photos.

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