Complaint Details

Status	:	Closed
Complaint No	:	0059819/2016
Category	:	Consumer Goods
Date	:	10-01-2016
Subject Line	:	Want Repacement or penalty
Complainant	:	PARAMJEET SINGH
Address	:	B-1664, Jahangir Puri
Complainee	:	Sony Mobiles
Address	:	E-2/235-A, Main Road, Shastri Nagar, Opp. Metro Pillar - 171

Complaint Details
I have purchased SONY Mobile Xeperia M5 for 32000 in the month of Sep on 12 Sep 2015,details of my phone are IMEI No. 352191070621983

After using it for some days I am facing some issues like, its display get a Red spot on it, Micro speaker not working, Automatically get hanged & Screean got blank,for these reasons I have already given my phone to your service centre for three times and still the problem remains the same. It is fourth time that I have given my phone to your service centre, Service ID W15121300459, they came up with a resolution to change the display but your service centre is not having display at their service centre from last one month,

I have got the most annoying casual reply from from service center that the phone will repair in next 5 days and your phone submit in Sony company. I want to ask a question from the sony co. that You open the service center to give services to the customer or to trouble them….??? As my experience says the same.

Non-Availality of the display parts is not my problem. It is Sony responsibility to give the phone back to customer in time. “Either you replace the phone or get it repaired”.

Today I had a word with one of your service centre executive and he told me Mr. Arvind will get in touch with you from service centre with a solution but still no response from them. SONY Company and your SONY centre is lacking some were. I don’t want repaired phone now as I don’t have time to waste like this, and to solve the issues and contact the service center again. Please it’s a humble request to you to help me to replace my phone with a NEW one or REFUND the amount ASAP.

Name – Paramjeet
Mob : 9654554801

Replies