Complaint Details

Status	:	Closed
Complaint No	:	0059821/2016
Category	:	Travel
Date	:	11-01-2016
Subject Line	:	DISCOUNT and CASHBACK Not received
Complainant	:	Subhodeep Ganguly
Address	:	Ericsson India Global Services Pvt Ltd,DLF IT Park - II,
Complainee	:	MakeMyTrip India Pvt Ltd
Address	:	MakeMyTrip India Pvt. Ltd., Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India

Complaint Details
FRUSTRATING AND CHEATING SERVICE FROM MAKEMYTRIP WITH ZERO CUSTOMER SATISFACTION.
EMBARASSING SERVICE FROM AXIS BANK AS WELL!
Booking ID: NH7106511808731

Amount before the Discount: Rs.2,022/-.
I booked the Hotel with the Make My Trip Discount of 70% and
With Axis Bank Debit Card to avail the 30% CASHBACK Offer.

*Now as per the deal it was saying that I will get 70% discount (instant)
And 30% cashback FROM AXIS BANK.

But in actual, the discount was not applied OF 70% BY THE SYSTEM. so BEFORE BOOKING IT WAS SAYING THAT, I WILL GET 70% DISCOUNT AND AFTER BOOKING I WILL GET 30% CASHBACK IN MY AXIS BANK ACCOUNT IN 21 DAYS.
BUT IN REALITY, THE SYSTEM CALCULATED WRONG DISCOUNTED AMOUNT IN THE MOBILE APP AND NOW I DID NOT RECEIVE ANY CASHBACK AS WELL IN MY AXIS BANK ACCOUNT.
ONCE I CONTACTED THE CUSTOMER CARE, THEY WERE NOT ABLE TO JUSTIFY ANY POINT AND THEY ARE JUST ARGUING OVER THE PHONE WITHOUT GIVING ANY SATISFACTORY SOLUTION.
THIS FRAUD AND CHEATING SERVICE WAS COMMITED BY THEM EARLIER AT THE TIME OF CITIBANK CASHBACK OFFER WHICH CITIBANK SOLVED INSTANTLY.
BUT NOW FOR AXIS BANK OFFER, I AM NOT GETTING ANY SATISFACTORY OUTPUT.
HENCE, I AM LODGING THIS HIGH PRIORITY COMPLAINT SO THAT I GET THE SOLUTION AT THE EARLIEST.

CALCULATION: I received only Rs.1259/- instant discount, which is not @70%.
70% discount should have given me Rs.1415.40/- instant discount as per the
Offer - which was not done.*

*And on the top of that, I was charged Rs.763/- so now in that case, WHICH IS AGAIN A FRAUD!!
AND ALSO, I DID NOT RECEIVE 1 FREE NIGHT FROM MAKEMYTRIP AS PER THE OFFER OF THE ELIGIBILITY OF GETTING 1 FREE ROOM NIGHT AFTER COMPLETING FOUR BOOKING – EVERYWHERE THERE IS A GAP FROM MAKEMYTRIP, RALLY NOT EXPECTED!

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