Complaint Details

Status	:	Resolved
Complaint No	:	0059824/2016
Category	:	Hospitality
Date	:	11-01-2016
Subject Line	:	Amount deducted twice for a single service used, and not being refunded
Complainant	:	Akash Verma
Address	:	Old Faridabad
Complainee	:	Ashoka's Tiger Trail Resort
Address	:	Corbett National Park Village, Dhela, Ramnagar, Uttarakhand 263001

Complaint Details
On 31st Dec'15 I had booked a room in Ashoka tiger Trail Resorts. I made the booking on 30th Dec'15 whereby the first time the transaction was unsuccessful and on booking again it was confirmed.
Unfortunately, after checking my card statement I noticed that the charge appears twice on the same date.
Even after following up with goibibo and Ashoka's owner, they fail to understand the miseries of the consumer and keep on diverting calls to each other. Initial 1 week they kept on assuring that they'll check online and return if there is a double credit. However later they just washed off their hands from it by saying they we won't be refunding the amount.
Ashoka resorts isnt taking the onus. I have complained a lot of times and now they refuse to honour the refund.
Booking Id: HTL77WTUWG
Payment Id: GOHTLDV3ac9e71451478531
I would appreciate if they return back the excess money paid.
I look forward to a prompt reply before seeking some legal action.

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