Complaint Details

Status	:	Closed
Complaint No	:	0059856/2016
Category	:	Consumer Goods
Date	:	13-01-2016
Subject Line	:	Wrong and below quality products sent
Complainant	:	Joydeep Bhadra
Address	:	46H, Sreedhar Roy Road
Complainee	:	Asianbigbazaar
Address	:

Complaint Details
I was duped by the telecaller of site www.asianbigbazaar.com on 21st December 2015. I was asked to pay rupees 2500/- against which they promised to deliver Jope Hills 4 pcs men kit. I ordered for the same though net banking and during verification of the order via mobile call I specifically asked them to send me a size M t-shirt for men. Later on checking the price of the products in various other online stores, I found the price in asianbigbazaar too high. On 23rd December I sent a mail to their customer care and support team asking for cancellation of the order and for reimbursement. They did not comply to any of my request mails and even when I called up their customer care team they only assured me that they will forward my request to the authority and eventually nothing happened. They even delivered the product when I was away from Kolkata. I opened the box on my return and found the size of the t-shirt being sent of size L. Immediately called their customer care team, but only assurances were given. Its been over 10 days since with no word from the company. I have written several times and even called them, but nothing has happened. They did not even sent me any mail towards my complaint.
Order No : 9908911

Payment ID : 46250369

Order ID - 100000193 - Jope hill 4 pcs men kit on 21/12/15

Complaint lodged on 23/12/15 for cancellation of order.

Product delivered sometime in between 26/12/15 - 02/01/16
I feel I have been cheated by this online store.

Wish your kind cooperation to resolve my issue.
Thanking you
Joydeep Bhadra

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