Complaint Details

Status	:	Closed
Complaint No	:	0059860/2016
Category	:	Hospitality
Date	:	13-01-2016
Subject Line	:	wrong room given on check in to hotel
Complainant	:	kshitiz dinkar
Address	:	1207, b wing, mantri serene, goregaon east
Complainee	:	oyo rooms
Address	:	Twin Arcade, Opp.Sugun Hospital, Marol Post Office, Military Rd, Marol, Andheri East, Mumbai, Maharashtra 400059

Complaint Details
i paid and booked the room on 1st of january 2016 in goa. on arrival i was given a room which was cheaper than the

room that i booked and it wasnt the same room. I paid Rs 6999 in total. i was offered other rooms but i denied it

because i did not like their other rooms (that is the reason i booked the room that i chose) and it would have wwasted

my time to go to some other place to check in.
i was compelled to stay in that place since i did like any other place and customer care denied any refund. They said

that i have to cancel the booking if i want to get a full refund. No partial; refund was offered to me. My holiday was

ruined. I had to go through the agony of staying at a different room and paying more than it costs. My holiday in Goa

was ruined because of oyo rooms. Hotel management said that they had given the information to oyo rooms but oyo

did not update on their website.

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