Complaint Details

Status	:	Closed
Complaint No	:	0059868/2016
Category	:	Consumer Goods
Date	:	14-01-2016
Subject Line	:	Compressor defect-NO service two months completed
Complainant	:	M.Sekar
Address	:	no:4 third cross street, dharamchand nagar, tindivanam
Complainee	:	whirlpool
Address	:

Complaint Details
I have purchased a whirlpool refrigerator model no. 11894 bill no. 3614 dated 19-01-2011(Compressor got five years warranty) by name of M.Sekar from Sri Balaji in Tindivanam, Villupuram District, Tamilnadu. Our refrigerator is not cooling. I called customer care dated 21/11/2015 Request number:CN1115020813. The service engineer come from sakthi service center, villupuram. Checked and tolled Compressor got corrupted need to replace once Compressor come from whirlpool company. After 15 days conducted sakthi service center, they told still not receive Compressor, ask whirlpool customer care. Again I called dated 05/12/2015 Service Request number: CN1215001422. They told arrange Compressor within two days. But not done. Whenever call they told within two days. Service Request number-CN0116007175 dated 06/01/2016(previous Service Request number closed without any solution) they told your compressor sent sakthi service center. I conducted sakthi service center, replied still we not receive any compressor, ask whirlpool customer care. Today 14/01/2016 almost two more month gone still compressor not received. Customer care person given whirlpool area manager no:9282418487 but not pickup call. Please do the speedy action..

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