Complaint Details

Status	:	Closed
Complaint No	:	0059897/2016
Category	:	Consumer Goods
Date	:	16-01-2016
Subject Line	:	Order partially fulfilled: not fulfilled completely
Complainant	:	mohit kumar chhibber
Address	:	B-II 700/6 chhawani mohalla, ludhiana
Complainee	:	Reliance fresh direct
Address	:	Reliance fresh direct, mumbai

Complaint Details
I placed an order to reliance fresh direct, Order no. 2000367564 on 27th-28th Dec 2015, I was promised the delivery on 03rd Jan 2016, but on 3rd Jan. 2016 I did not received full order, I wrote an email to customer care and made a call regarding the same it took 5-10 days to take action and they reverted me with a call assuring that they will Refund Rs.200 into my account on Tuesday i.e 12th Jan 2016 but today is 16th Jan 2016 but I have not received any refund.
When I follow up with customer care they put me on hold and don't come back, so I always have to disconnect it after 15 minutes or so.
I have been calling them daily for a duration of 15-30 minutes per day but still I have not received any reply. I think I am spending Rs.20 to Rs.50 on my phone calls, my words are falling flat on their ears.
These people are giving me a lot of stress and mentally harassing me.
Kindly help me.

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