Complaint Details

Status	:	Closed
Complaint No	:	0059900/2016
Category	:	Telecom
Date	:	16-01-2016
Subject Line	:	Issue in Newly Purchased Micromax Mobile
Complainant	:	Ajay Bhagat
Address	:	1/A star Manor Apartment Anand Road
Complainee	:	MicroMax Mobile
Address	:

Complaint Details
I purchased one Micromax Canvas express Mobile Model number E313 In Nov 2015. Within 15 days of Purchase of the handset, I started facing problem. I submitted my handset at Swastik Telecom ON 7 DEC-2015 (Authorized Service Centre of Mumbai –Malad West ) for service. Job Sheet No is W030602-1215-20729662(Job Sheet Attached).
I tried many time to talk to the service center on provided contact no on Job Sheet. But my call was not answered for a single time also and I didnt get any reply even after visiting to the service center. Also, I called on Micromax Customer No on 9-Jan-2016. and I was told that my handset will be ready by 17th Jan 2016. Again I called on 16 Jan-2016 to check about the update and they are still saying it will take another 15 Days .My Complaint No is MMX 0801162223652.

I asked for the contact details of any Nodal Officer of Mumbai but No one provided the same.
I took my handset with 12 months warranty but from 7th Dec 2015 it is in service center only and it will take 20 days more. What will be the use this 12 months warranty period, if 2 months it will be in service centre only and who knows that this handset will work fine for rest of the period.

I wanted to raise this issue with the Nodal officer of the Micromax but they are not ready to provide the contact details.

I will prefer to collect a New handset as a replacement of the old one with full 12 months warranty OR Cash back.

Thanks in advance to relief me by providing a new handset as replacement Or arrange to give cash back. Please let me know, if u need anything else from my side.

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