Complaint Details

Status	:	Resolved
Complaint No	:	0059956/2016
Category	:	Consumer Goods
Date	:	22-01-2016
Subject Line	:	IFB Washing Machine complaint not addressed for over 2 months
Complainant	:	Gurdeep Singh
Address	:	H-502 Springfield Apartments, Sarjapur Road
Complainee	:	IFB Industries
Address	:

Complaint Details
Customer ID: 2136426
Customer Name: Gurdeep Singh Sethi

My digital 7KG washing machine stopped working on Nov 20th, 2015.
Today it is January 22nd, 2016. Still my complaint has not been addressed. This after being a customer who has been paying the Annual Maintenance Contract fees year after year.

On Nov 23rd, I registered a complaint with IFB customer care:
Customer ID: 2136426
Complaint #: 1101095731
No body attended the complained for about 10 days. One technician came, he looked at the machine. Said digital main board needs to change. He will come back. But never came back.

RESULT: The complaint got cancelled with some frivolous reason - without fixing the machine.


I opened a second complaint on Dec 12th.
Complaint # : 1101208421

Again - the complaint was NOT ATTENDED TO and GOT CANCELLED for some frivolous reasons WITHOUT FIXING THE MACHINE!!!!!


Third complaint registered on Jan 10th
Complaint # : 1101433451
finally some service in-charge - got on the phone - his name is RAGHVENDRA
(office # is: 080 - 2657 4746)
The complaint WAS AGAIN CLOSED WITHOUT RESOLVING IT


Today I registered a FOURTH complaint for the SAME OLD ISSUE:
Complaint #: 110153 6168
A certain supervisor at IFB Customer CARE names SATISH - promised to look into this and get back with an answer in 24 hours.

All this while, the customer CARE have given the following escalation numbers:
Raghvendra (Serive Incharge) (-080 2657 4746) - NO RESPONSE AT THIS NUMBER
Suraj (Area Manager) - 7483 151 998 - NO RESPONSE AT THIS NUMBER - DUMMY NUMBER

Shankar - 080 3058 5162 - NO RESPONSE

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