Complaint Details

Status	:	Closed
Complaint No	:	0059973/2016
Category	:	Entertainment & Recreation
Date	:	25-01-2016
Subject Line	:	Delay instead of providing Guarantee from Flipkart
Complainant	:	Pratyush
Address	:	JMJ Hostel,Near Image Hospital,Madhapur
Complainee	:	Flipkart
Address	:	Flipkart.com, No. 447/B, 1st A Cross, 12th Main, 4th Block, Opposite BSNL Telephone Exchange, Koramangala

Complaint Details
________________________________________
From: Pratyuzh
Sent: ‎22-‎01-‎2016 12:40 PM
To: Flipkart Customer Support
Subject: RE: OD305013051768888000 - Delivery Related[Incident:IN1601221114008583800]
What would i do with your apologies,
I don't need it.

Just leave it.Flipkart should remove the guarantee line from its website because people make their plans/commitment accordingly.

You guys should be sued for this.

Thanks,
Pratyush
________________________________________
From: Flipkart Customer Support
Sent: ‎22-‎01-‎2016 12:23 PM
To: pratyush_mitra@yahoo.com
Subject: OD305013051768888000 - Delivery Related [Incident:IN1601221114008583800]
Dear Pratyush,

Order ID: OD305013051768888000
Tracking ID: FMPP2810794190
Reference ID: IN1601221114008583800

This is to inform you that the shipment is out for delivery. Requesting you to wait till end of the day for the product delivery. If you do not receive the product, please get back to us and we will have this particular issue escalated with our courier partner so that the product will be delivered to you at the earliest.

Apologies for any inconvenience this may have caused to you.

Waiting to hear from you soon.

Have questions? Visit our Help Center for quick answers: http://www.flipkart.com/helpcentre.

Thanks
Flipkart

Regards,
Nikhil Jose
Flipkart Customer Support
Customer By Email ( Jan 22, 2016 12:18:58 PM )
Hi Team,
Just delivering the product after being one day late, will it compensate for the embarrassment which i had yesterday.

Remove that line flipkart that the product will be delivered within one day.

If there was something wrong with the address(as per google it was perfect) then,they could have called me and given me the same information.

Instead i have to,escalate the next day and listen to your excuses.

Not acceptable at all.

Thanks,
Pratyush
Flipkart Customer Support ( Jan 22, 2016 11:32:05 AM )
Hi,

Order ID - OD305013051768888000
Product - Moto G (3rd Generation)

Thank you for taking your time to write to us.

We’re sorry to hear that you have not received your order.

We’ll make sure that your order is delivered to you within the next 1 business days.

Thanks for shopping with us!
Auto-Response By (Administrator) ( Jan 22, 2016 11:14:14 AM )
Hi,

Thanks for writing to us. This auto-generated email confirms that we have received your query. Please do not reply this email.

We'll look into this and you will hear from us within the next 24-48 hours.

Thanks,
Team Flipkart
Customer By Email ( Jan 22, 2016 11:14:01 AM )
What has happened to Flipkart. Is there no value of the words of Flipkart. They say guarantee delivery within one day and still my order has not yet reached.
What happen's to the commitment which i have made to some one else for the day..

Its bad very bad..

You should pay fine for this. I had a very embarrassing day yesterday..

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