Complaint Details

Status	:	Resolved
Complaint No	:	0059992/2016
Category	:	Telecom
Date	:	28-01-2016
Subject Line	:	Amount Deducted but transaction failed
Complainant	:	Mohammed Basheer
Address	:	Morayur PO
Complainee	:	MTS India
Address	:	MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001

Complaint Details
I have paid (online debit card)my MTS bill on 18-Jan-2016 (last date of payment is 18-jan-2016).The amount is deducted from my account but transaction failed.I didnt get the refund yet.I complained this to MTS in mail. They registered a complaint ( JAN/7935).Now they disconnected my connection due to no payment.How i can pay again without getting the refund.Also in next month bill they will charge Extra 100 for late payment.I am using this service since 3 years and there is no other pending payment.I need my refund soon so i can pay the bill and activate the line.

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