Complaint Details

Status	:	Closed
Complaint No	:	0060020/2016
Category	:	Consumer Goods
Date	:	30-01-2016
Subject Line	:	Not received product after repeated complaints
Complainant	:	Mubeen Khan
Address	:	Sayyed Nagar, hadapsar, pune
Complainee	:	Shopclue
Address	:

Complaint Details
Not received prepaid order.

I ordered on Shopclue antivirus product Bitdefender on 12

Jan 2016 and paid through my debit card, got mail Estimated

date of delivery 21 Jan 2016. Today is 30 Jan 2016, not

received product. They gave me tracking number

855004021122016 with courier name "Other." I started

complaining after 21st Jan to their Customer Care plus on

mail to their support website. They just gave assurance saying

"AAPKI PURI SAHAYATA KI JAYEGI." They are not giving

me my refund or my product. Just taken my hard-earned

money. I complained 8 times on their Customer Care number

and each time I got only ticket number and nothing else. I

complained 26 times on their support website, nothing

happened. I got impression that never ever shop on online

shop who don't have cash on delivery option and don't buy

anything on Shopclue EVEN IF IT IS FREE. Very bad

service. Feeling harassed. They are looters who just want to

rob your money. Never ever shop at Shopclue if you don't

want to lose your peace. I want money back. Can anybody

help me, suggest me how to fight back till I get that hard

earned money. Any suggestion or any help greatly

appreciated. Order number is 81728514. Anyways, anyone

know any courier company with name "OTHERS" and how to

track above given tracking number. Please help me recover

my money. Paid through debit card. They have clue of

orders, no clue of money paid to them, no clue of customer

care, no clue of anything....just they opened their shop to loot

people. This was my first and last order to them....Very very

bad and pathetic experience....Never ever shop on their

shop....Never expect delivery, not on estimated date of

delivery and never in lifetime I think....I want my money

back....Please help me.....I am not going to leave them...Any

suggestion or any help, pls.

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