Complaint Details

Status	:	Closed
Complaint No	:	0060026/2016
Category	:	Consumer Goods
Date	:	30-01-2016
Subject Line	:	faulty hands free and product is not according to description.
Complainant	:	AMIT KUMAR THALWAL
Address	:	76C, PINK APPARTMENT, POCKET 6/2, DWARKA PHASE 1
Complainee	:	SNAP Deal.com
Address	:

Complaint Details
Hi,
Dear Sir,
I have purchased mobile from snapdeal.com
I want to escalate an issue I had ordered Gionee Elife E8 (order no : 11277401922) on 22nd Jan 2016 but I have cancelled the order as it was booked with wrong credit card and placed an order again for the same Order no : 11278560210

I had booked the order for gift. But on 25th Jan 2016 I had received both the products, the first order was successfully returned back though after a lot of communications with your executives and assistants even it was fault of your app, I had to returned it with apologies.

Now we come to other order no 11278560210 in which I am facing the problem
1. It was not according to the description.
I have attached screen shots of the seller in which he/she has provided the description about the product in which it not mentioned that those are present or not but only "-" was mentioned against them :
Screen protection -
Other Screen features-
Multi language supported-
Accelerometer-
compass-
Proximity-
FM Radio-
Battery Type-
Replacement battery-
Memory Card slot-
etc, etc,
Now if we suppose that those are not there then it is contradictory as many of features are present in this mobile although those are said are not there. Being a common person and common thinker I checked the details in other websites several websites, all the details were matching there and it is also showing FM with recording feature is there.
So if I not find it in mobile then what should be done....
Now if you give a reason that those are extra features and if anything is not given then it is not there. Then what if I will say that I don't want instrument which has memory card slot (But it is there in mobile and is mentioned that it is not there in your website), I do not want mobile which supports compass, Proximity sensor (But it is there in mobile and is mentioned that it is not there in your website), I do not want mobile which supports multi language (But it is there in mobile and is mentioned that it is not there in your website).

I had words with your executives but they are refusing to accept my points and clearly saying "We will not refund/exchange in any conditions what ever you say" being a customer how would you feel if you hear such type of nonsense from a renowned website seller.
As this was not enough I found that the hands free is not working, I had again put a request against it, Your technical executive visited on 29th January 2016 and clearly mentioned in his job sheet (no : 2457 ) that the hands free accessory is not working.

Your executive Mr.Shehzad had contacted me yesterday itself but he is so hyper, annoying and manner less person who doesn't know how to handle a customer.
He was annoying me a lot and just repeating only one sentence "Ap kuch be bolo kuch bhi kar lo hum kuch nahi kar sakte hum is par koi action nahi le sakte hain na to hum vapis lenge aur na hi refund ya replacement karenge" with so much attitude and hyper that I had done something wrong with your website, and he has been suffered and not me!!!! ???.
Although he had committed me to reimbursement of Rs.1500/- for hands free, but tell me one thing truly, are you sure I will get a good original hands free within this amount? not at all.
Today he has refused and annoyed me again and refused from his commitment, and said that the issue has been resolved from our end. We can not do anything regarding the hands free....?????? Although I have told him that it might be resolved from your end but not from my end ?? I will fight till I will not get the proper resolution about this.
I am attaching all the screen shots and job card in this mail for your reference.

I hope something will be done to resolve my issue.

Thanks and Regards,
Amit Kumar Thalwal
9910338856

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