Complaint Details

Status	:	Closed
Complaint No	:	0060044/2016
Category	:	Consumer Goods
Date	:	01-02-2016
Subject Line	:	Refund not issued
Complainant	:	Wrutuja Pardeshi
Address	:	7B Kumar Paragon
Complainee	:	Flipkart Internet Pvt Ltd
Address	:	Vaishnavi Summit, 7th Main, 80 feet Road, 3rd Block, Koramangala Industrial Layout, Corporation Ward No. 68, Koramangala

Complaint Details
Flipkart has not issued a refund for Rs.1,556/- since 30+ days. When I raised this issue with their customer care, I was asked for my bank statements, which I provided. However, instead of issuing a refund for this order, they continue to refer to another order ID for which refund is complete (Rs.1,959). Please help resolve.

ORDER DETAILS:
Order ID: OD4048-0042-8658-554-000 (2 Items)
Seller: WS Retail
Order Date: 26 December, 2015 10:26 PM
Amount Paid: Rs.1,556 through Flipkart Wallet
ITEMS:
United Colors of Benetton Women's Printed Casual Shirt Rs. 719
Van Heusen Women's Striped Formal Shirt Rs. 837

REFUND STATUS AS SHOWN ON WEBSITE:

Refund (Return ID: 4079-1838) - COMPLETED
Refund successful! Rs.719 has been remitted through original payment mode
Refund (Return ID: 4079-1715) - COMPLETED
Refund successful! Rs.837 has been remitted through original payment mode

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THIS HAS NOT BEEN DONE!!! INSTEAD OF REFUNDING THIS AMOUNT, FLIPKART CUSTOMER SERVICE CONTINUES TO REFER TO THE DULY COMPLETED REFUND OF ANOTHER ORDER:
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ORDER DETAILS:
Order ID: OD3045-0233-2765-177-000
Seller: WS Retail
Order Date: 22 November, 2015 10:16 AM
Amount Paid: Rs. 1959 through Debit card
ITEMS:
United Colors of Benetton Women's Trousers Rs. 1110
Arrow Women's Solid Formal Shirt Rs. 849

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