Complaint Details

Status	:	Closed
Complaint No	:	0060312/2016
Category	:	Others
Date	:	09-02-2016
Subject Line	:	Poor Service Regarding AMC number 6218 from Pearl Infotech
Complainant	:	ANKUJ KESHWANI
Address	:	Flat No E-301,Keerthi Gardenia, Thubarahalli Village,Near Vibgyor School, Towards whitefield post office,Bangalore 560066
Complainee	:	PEARL INFOTECH
Address	:	PEARL INFOTECH #776, Shop No.5 & 7, 1st & 2nd Floor, 2nd Main,Chowdeshwari Layout, Marathahalli, Bangalore-560037

Complaint Details
Hi,
I had taken the AMC for my kent pearl RO purifier at 25/6/15 from authorized distributor named "PEARL INFOTECH". Since this is the first time i had taken the AMC, i was not knowing the exact process.
My first complaint is that distributor did n't shared me any AMC document. I just got a receipt.When i call kent customer care they are saying there is no AMC associated with my contact number.
My second complaint is that my RO filter has been replaced 3 time so far and now distributor is saying he won't replace the filter anymore.Last filter has gone bad in 2 weeks only. During the time of AMC i was promised that filter will be replaced many time, there is no restriction on number of times and as per my knowledge every original replaced part from kent has 90 days warranty and last filter has gone bad in 2 weeks only.
My third complaint is that i found a crack in water container and when i informed distributor he told that container is not covered under AMC.When i call customer care they are saying container is covered under AMC.
My fourth complaint is that when i am asking a detailed T&C copy of AMC at my registered email id my distributor is not providing me.
Please resolve this ASAP.

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