Complaint Details

Status	:	Closed
Complaint No	:	0060397/2016
Category	:	Consumer Goods
Date	:	11-02-2016
Subject Line	:	Taking Rs. 400/- to replace Blade of Philips Shaver HQ6970 within warranty period.
Complainant	:	Alankar Arora
Address	:	Chamber No. 407,Yadwindra Complex, Distt. Courts, Patiala
Complainee	:	Philips
Address	:	Authorised Service Centre, 153, Ajit Nagar, Near Leela Bhawan, Patiala

Complaint Details
I purchased Philips Shaver on 12/09/2015 for personal use. On Dated 06/02/2016 blade of Shaver damaged / broken while using and informed the same to Philips Company by email. Philips Company recommends Bhupinder Electronics as Authorised Service Centre in Patiala to replace Blade of Shaver. On 08/02/2016 i visited Prabhjot Electronics on recommendation of Philips Company and ask to replace the Blade of Shaver. Prabhjot Electronics replace the Blade by taking Rs. 400/- from me. I asked Prabhjot Electronics to replace Blade free of cost as Shaver is within warranty period but he said that Blade is not covered under warranty. I paid Rs. 400/- to Prabhjot Electronics and ask for Bill of the same then he give me the bill of Rs. 400/-. I asked Prahjot Electronics to give the old part to me then Prabhjot Electronics give me the cover of Blade not the Blade.

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