Complaint Details

Status	:	Closed
Complaint No	:	0060423/2016
Category	:	Consumer Goods
Date	:	16-02-2016
Subject Line	:	Manufacturing Defect in Sony Lens
Complainant	:	Rajiv Dey
Address	:	Bangalore India Pincode 560093
Complainee	:	Sony India Pvt Ltd
Address	:	A - 31, Mohan Co-operative Industrial Estate, Mathura Road New Delhi - 110044

Complaint Details
I bought a Sony Alpha mount lens 50mm with serial number 2004509 model number SAL50F18//C AE. I made this purchase in Kerala (India) in the month of September 2015 .

Unfortunately, your product has not performed well because after few week of purchase the lens had problem in Auto focus mode in focusing after repeated trial it would focus. Until recently the problem worsen and the lens would refuse to focus in Auto focus mode even after repeated trial. Manual focus do work fine. I have tested this lens in My friends camera there too this problem exist. I have 4 more Sony lens for my camera all of them work fine in Auto focus mode.

To resolve the problem I took the product to Authorized Sony service center (Sonnet Care Bangalore) where in the technician investigated the lens also tried different lens in my camera and concluded the said lens was faulty. After reviewing my warranty documents they offered me to create a job sheet but when asked about delivery date the technician was in blank and said we cannot give you any date as we need to investigate what wrong with it.

I am quite astonished to know Sony don't have a time limit specified for each product to be serviced.

I would appreciate if you look into the matter and resolve the problem by replacing the lens and not repairing because lens had manufacturing defect from its initial purchase date.

Finding no way to resolve it I have decided to email you and look forward to your reply and a resolution to my problem. Please contact me by phone +919864039137 or +919916274919

Please find Service Job details below

Job No:- J60335667

Job Date:- 06/02/2016

Service center Name:- Sonnet Care

Service Center Location :- Bangalore

Also find attached copy of Service Job sheet and warranty Card. Please beware service center receptionist has mentioned purchased date incorrectly as 31-08-2014 in Service Job sheet which I noticed after returning to my residence.

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