Complaint Details

Status	:	Resolved
Complaint No	:	0060445/2016
Category	:	Consumer Goods
Date	:	18-02-2016
Subject Line	:	Delay in return of In-Warranty Product - TTK Prestige Ltd
Complainant	:	Amritha Prabhu
Address	:	VRA 149, DWARAKA, VRINDAVAN GARDENS, VATTIYOORKAVU - PULIYARAKONAM ROAD, VATTIYOORKAVU, TRIVANDRUM - 695013
Complainee	:	TTK Prestige Ltd.
Address	:	Bangalore

Complaint Details
I had handed over Granite stock pot at Prestige Service Center on 03/12/2015 as its lid was not fitting. The product was not at all used and had a manufacturing defect.

The job sheet number generated for this repair was ERAN1544704R

It has been almost 3 months but I have not heard back on the status of repair.

I have contacted National Service Manager and DGM - All India Service Head of Prestige Customer service managers over email (ramani@ttkprestige.com and customercare@ttkprestige.com) multiple times but they have not yet taken any action to send me the repaired item.

Please consider this as a legal complaint against Prestige for the delay in providing service for In-Warranty product.

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