Complaint Details

Status	:	Closed
Complaint No	:	0060685/2016
Category	:	Computers & Accessories
Date	:	15-03-2016
Subject Line	:	Snapdeal company sent defective samsung monitor
Complainant	:	Snapdeal company cheating me
Address	:	Main road (near church and government ration shop), kurumbagaram, nedungadu, karaikal
Complainee	:	www.snapdeal.com
Address	:	238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020

Complaint Details
Respected sir,
I purchased samsung monitor in snapdeal online shopping.Order date:16.02.2016, delivered date:23.02.2016, return request date:29.02.2016.
The monitor is defective monitor like ( automatic on/off, some times only display comes and white shadow comes from left side of monitor). So i sent return request to snapdeal company within 7 days. But snapdeal company ask job sheet and doa letter from samsung company. Then i asked samsung company service center and samsung company customercare for job sheet and doa letter.But samsung company denied and they was told me dealer only claim the job sheet and doa letter. We dont given to customers. I immediately informed to snapdeal company.06.03.2016 i received email from snapdeal company i apology to your problem we will resolve soon please wait. Daily i m calling to snapdeal customercare persons. They was told me we are processing your return request and please wait. And your money is covered by 100% trust pay policy. So dont worry. Today (13.03.2016) morning also i called to snapdeal customercare they was told me we are processing dont worry. Afternoon i received email from snapdeal company sorry you cant return/replace your monitor so you go to repair your monitor.***(But 07.03.2016 i received message from samsung company. Your complaint is cancelled and the monitor is replaced by dealer.Then i called to samsung customercare they was told me snapdeal company got job sheet and they replaced your monitor. Complaint no:4210263066)***. The snapdeal company clearly cheating me. Please consider my problem and i dont like to repair my monitor because it is new monitor. Please return/replace my monitor and please take actions against snapdeal company cheating.Thank you.

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