Complaint Details

Status	:	Closed
Complaint No	:	0060711/2016
Category	:	Telecom
Date	:	19-03-2016
Subject Line	:	NON TERMINATION OF POST PAID MOBILE NO.9323713960 AFTER THE FULL AND FINALL PAYMENT SETTLED ON 18.11.2015. NO ACTION WERE TAKEN FROM RELIANCE .
Complainant	:	UNNI C NAIR
Address	:	USHA NAGAR CO-OP.SOCIETY LTD., C/201, SARASWAT COLONY, DOMBIVLI, EAST, THANE DIST, MAHARASHTRA STATE.
Complainee	:	RELIANCE COMMNICATIONS LTD.,
Address	:	H BLOCK,1ST FLOOR, NAVI MUMBAI

Complaint Details
IWAS A CUSTOMER OF RELIANCE TILL 18.11.2015 , ON 18TH NOV.2015 I HAVE PAID ALL THE DUES OF RELIANCE I.E. THE PERSON WHO HAS COLLECTED ALL THE DUES FROM MY RESIDENCE AFTER COMMITMENT THERE WONT BE ANY BILL ARISE FROM THEIR END. THE SAID MOBILE SIM I HAVE REMOVED FROM MY HANDSET ON 5TH OCTOBER,2015 AND THROW AWAY BECAUSE I REALLY DON'T WANT TO CONTINUE THIER SERVICE IN ANY CASE. THIS HAS BEEN INFORMED IMMEDIATE TO RELIANCE CUSTOMER SERVICE ASKING FOR THE TERMINATION WITH IMMEDIATE EFFECT, I HAD SENT A MESSAGE TO CUSTOMER SERVICE, NODEL OFFICER, APPELLATE AUTHORITY ETC., I HAVE NOT ANY RECEIVED ANY FEED BACK FROM THEIR END AND I APPROACHED MR. ANIL AMBANI, BY MAIL THERE AFTER I RECEIVED A LETTER FROM THEIR CORPORATE CENTER CUSTOMER SERVICE THAT FORWARDED THE MESSAGE TO THE CONCERN APPELLATE AUTHORITY, I DID NOT RECEIVED ANY RESPONSE AND TIMELY GETTING THEIR FAKE BILL TO COVER THE FULL AMOUNT WITH LATE FEE CHARGES. WHY SHOULD I PAY THE CHARGES WERE THE RELIANCE WHO ARE CHEATING OF PUBLIC LIKE ME THE COMMON PEOPLE. MY COMPLAINT IS ALREADY THERE IN CONSUMER COMPLAINT FORUM, TRAI, ETC., BEGNING ITSELF. AFTER ALL GOT A MESSAGE FROM RELIANCE APPELLATE AUTHORITY ON 02/03/2016 THEY HAVE REGISTERED MY COMPLAINT THEIR COMPLAINT ID IS T20160302017WS050Z908372 WILL BE ADDRESSED ON 07/03/2016. NOTHING HAS HAPPENED FROM THEIR END. I ALREADY DISCUSSED TO MY ADVOCATE TO MOVE A LEGAL COMPLAINT RELIANCE THROUGH CONSUMER COURT FOR MAXIMUM COMPENSATION CLAIM IF ANY BILL ARISE FROM THEIR END. I DO NOT INTEREST TO RESOLVE THE ISSUE OVER PHONE AND WAITING THIS END OF MONTH OF THE SAME.

COMPLAINT AGAINST RELIANCE COMMUNICATOIN TOWARDS BILLING & TERMINATION ISSES:
MOBILE NO.9323713960 A/C. N02030881140.:
RELIANCE HAVE NOT TAKEN ANY STEP SO FAR AFTER THE COMPLAINT REGD. ON2/3/2016 OF BELOW ID NO.
 02/03/2016 Msg. received towards registered the issue regarding billing & termination issue
Vide ref. no.T20160302017WS050Z908372 will address by 7th March,2016
 01/03/2016- CONSUMER COMPLAINT FILED CONSUMER COMPLAINT REDRESSAL FORUM.
 28/2/2016 - MSG. REALIANCE FOR ASKING THE OUT STANDING PAYMENT REMINDER.
 26/2/2016 – EBILL OF FEB 2016 RECEIVED FROM RELIANCE.
 06/02/2016 – ACK. MSG. FROM CORPORATE RELIANCE OFFICE FORWARDED MY COMPLAINT TO
RCOM APPALLETTE AUTHORITY, MMBAI CIRCLE.
 04/02/2016 - FORWARDING MSG. SENT TO ANIL AMBANI, CHAIRMAN WHO WANT RECOGNISE THEIR STAFF EFFICIENCY WHO ARE LOOTING CUSTOMERS AND PROVIDING WORST SERVICE TO CUSTOMER LIKE ME AS I USED THE MOBILE MORE THYEN 12 YEARS.
 29/12/2015 – MSG SENT TO NODAL OFFICER THAT THE CUSTOMER SERVICE IS NOT WILLING THE REQUEST OF TERMINATION WHEN I SETTELED BILLS ON 18/11/ 2016 AND NOT USING THE
MOBILE SINCE 5TH OCTOBER,2015 ONWARDS.
 31/12/2015 – MSG SENT TO APPALLETTE AUTHORITY REGARDING TERMINATION REQUEST AND FIND A SELUTION FOR EVER AND I HAVE NOT RECEIVED ANY FEED BACK FROM THEIR END AND
REALISED THAT RELIANCE IS NEVER GOING TO SOVE THE ISSUE IN ANY CASE I NEED TO SOLVE THE SAME BY LEGAL APPROACH AND DO THE NEEDFUL. THE RELIANCE BE COME THE NUMBER ONE COMPANY OF ADOPTING CUSTOMER TO PROVIDING WORST SERVICE LIKE VAS (USELESS INTERNET PROVIDING TO CSTOMER WITHUOT THEIR CONSENT AND CHARGING OVER BILLING
PER UNIT IS NOT UNDER TRAI GUIDE LINES ITS COME UP FOR RS. 7 TO RS. 8 PER UNIT AS PER THE BILL RECEIVED.
 26/10/2015. DISCONNECTION REQUEST SENT TO RELIANCE CUSTOMER SERVICE. THEY HAVE NOT BEEN REGISTERED THE SAME AND NOT RECEIVED ANY FAVORABLE RESPONSE IN THIS
REGARD.
 27/09/2015 – MESSAGESENT TO RELIANCE TOWARDS VAS (VALUE ADDED TAX- MOBILE INTERNET ADDED ON MY MOBILE WITHOUT MY CONSENT AND CHARGING OVER BILLING SINCE JLY, 2015
11/08/2015: I RECEIVED A MSG FROM RELIANCE REGARDING ACK NOWDGWMENT AGAINST MY REQEST FOR DE ACTIVATION OF VAS OF MOBILE INTERNET VIDE THER ID NO.236419112 REGISTEDE ON 11TH AUG.2015 AT 1.15 CONFIRMING THAT IT WOULD BE RESOVED ON SAME DAY AT 6.P.M ON11/8/2015. NO ACTION WERE TAKEN AND RECEIVING OVER BILLING TILL OCTOBER 2015.




---------- Forwarded message ----------
From: rcomappellate.authoritymumbai
Date: Wed, Mar 2, 2016 at 1:01 PM
Subject: Reference to your e-mail [T20160302017WS050Z908372]
To: unnichathanath@gmail.com


Dear Mr. Nair,



We have gone through your e-mail for your Reliance number 9323713960 and regret the inconvenience caused.



We tried contacting you on your alternate contact number 8422971192 today, however, there was no response from your end.



As per the details checked and verified in our records, the services of your account are suspended due to non payment of bills.



Your complaint for billing dispute and service termination has been registered vide Service Request ID: 243606827 on March 02, 2016 at 12:54 PM and it will be addressed by March 07, 2016 at 01:00 PM.



We would appreciate your patience and co-operation in this regard.



We have made a note of your concern and take this as feedback to improve our services to meet your expectations.



Thank you for choosing Reliance.



Regards,



Appellate Authority
Mumbai

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