Complaint Details

Status	:	Closed
Complaint No	:	0060712/2016
Category	:	Telecom
Date	:	19-03-2016
Subject Line	:	WRONG BILLING BY BSNL
Complainant	:	Amit KHURANA
Address	:	hno 16, sec 23, gurgaon
Complainee	:	bsnl
Address	:	BSNL, GURGAON

Complaint Details
BSNL Cheating (phone no 0124-2461461)
1) BSNL Continued to bill me till 2nd February 2016 despite disconnection of my phone on 28th January 2016.
BSNL is not only lazy and inefficient organization, though my phone line and internet were disconnected on 28th January buy BSNL GAVE ME BILL TILL 2ND FEBRUARY 2016.
When I asked bsnl office I was told that lazy and slow working BSNL OFFICERS ENTERED DISCONNECTION DATE LATE IN SYSTEM WHICH CAUSED THIS EXTRA BILL THOUGH MY PHONE WAS DISCONNECTION ON 28TH JANUARY.

I COLLECTED SIGNED ACKNOWLEDGEMENT FROM BSNL OFFICER AT PALAM VIHAR GURGAON BRANCH DATE 28TH JANUARY 2016.

2) Cheating no 2
I have not received bsnl bills since last 2 years and I check it painfully by going to BSNL OFFICE. AFTER DISCONNECTION MY BILL WAS NOT SENT FOR MONTH OF JANUARY 2016 FOR WHICH BSNL HAS SENT ME WRONG CHARGES AS LATE FEE.

3) Cheating No 3:
BSNL HAS NOT SENT MY BILL S AS FULL and FINAL SETTLEMENT AND HAVE NOT REFUNDED MY SECURITY DESPITE MY DISCONNECTION, I WAS HOPING THAT MY BILL WILL GET ADJUSTED AGAINST MY SECURITY AND I WILL GET OVER AND ABOVE SECURITY AND BILL AS ADJUSTMENT.
I HAVE SPOKEN TO SUNDER LAL FROM PG AT AMBALA WHO IS FACE OF CORRUPTION IN BSNL AND HAS NOT HELPED ME.
I HAVE EMAILED THIS ISSUE MANY TIMES TO BSNL(PUBLIC GRIEVANCE) DEPARTMENT BUT I HAVE NOT RECEIVED ANY HELP ON THIS ISSUE,..AND BSNL HAS REFUSED TO CORRECT THE WRONG BILL AND REFUND MY SECURITY.

bsnl complaint no HAR/CO/2016/868 dated 28/1/2016 & 25/1/2016

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