Complaint Details

Status	:	Closed
Complaint No	:	0060780/2016
Category	:	Telecom
Date	:	28-03-2016
Subject Line	:	TERMINATION REGISTERED UNDER APPELLATE AUTHORITY ON 2/3/16 AGAIN RECEIVING THE FAKE BILL WITHOUT USING THEIR SIM AFTER SETTELED THE BILL FOR EVER .
Complainant	:	UNNI C NAIR
Address	:	USHA NAGAR CO-OP.SOCIETY LTD., C/201, SARASWAT COLONY, DOMBIVLI, EAST, THANE DIST, MAHARASHTRA STATE.
Complainee	:	RELIANCE COMMNICATIONS LTD.,
Address	:	H BLOCK,1ST FLOOR, NAVI MUMBAI

Complaint Details
Dear Sir,
Once I settled all the dues
of reliance on 18/11/2015 and termination request sent by mail so many time to customer service, nodal officer, appellatte athority etc. they are not ready to terminate the sim connection and sening the fake bill that i am not using the sim since 5th october,2015. I dont want to pay any single amount to them for such kind of cheating are doing with customer with their shameless attitde to cstomer. I received a message from Appellate authority regarding registered the complaint on 2nd March, 2016 and will address on 7th according their mail. Nobody has addressed on the same date and sending fake bill of March, 2016 by mail. Reliance are fraud company right now and not working as per the TRAI guide line. I hereby furnish my update status reliance complaint filed.

COMPLAINT AGAINST RELIANCE COMMNICATION TOWARDS THE POSTPAID MOBILE NO.9323713960: A/C. N02030881140.: PLAN:299: MOBILE USED APPROX. 12 YEARS.
I WOULD LIKE TO DRAW YOUR KIND NOTICE THAT THE BELOW COMPLAINTS AGAINST RELIANCE COMMUNICATIONS WHO ARE CHEATING TO CUSTOMERS OVER BILLING & NON TERMINATION OF MOBILE CONNECTION:-
I WAS USING THE ABOVE MOBILE TILL 5TH OCTOBER,2015. I.E. I HAVE REMOVED THE SIM FROM HAND SET BECAUSE I DON’T WANT CONTINUE THEIR SERVICE IS IN ANY CASE. I HAD SENT A MAIL TO CUSTOMER WITH TERMINATION REQUEST FOR ASKING THE TERMINATION OF THE MOBILE SIM WITH IMEDIATEDIATE EFFECT. I RECEIVED A MESSAGE FROM THEIR END THAT ONCE I SETTLED ALL THE DUES THEY CAN TERMINATE THE SIM/CONNECTION WITHIN 15 DAYS TIME FRAME AS THEY REQUIRED. WHEN THE PERSON OF RELIANCE WHO HAS COLLECTED ALL THE DUES FROM RESIDENCE WITH ME ON 18/11/2015 AND CONFIRMED WILL NOT ISSUE ANY BILL FROM THEIR END VIDE RECEIPT NO.2812 DTD.18/11/2015 AND THE DECISION HAVE TAKEN ACCORDING TO THEIR SUPERIOER OVER PHONE. HE SAID THE SIM WILL TERMINATED WITHIN 15 DAYS . I RECEIVED ONLINE ACKNOWLEDGED RECEIPT BY MAIL FROM RELIANCE IN THIS REGARD. I ALSO SENT A MESSAGE TO THE CUSTOMER SERVICE THAT I AM NOT LIABLE TO PAY ANYBILL ARISE FROM THEIR END. I ALSO SENT A REMINDER BY MAIL REGARDING TERMINATION OF THE MOBILE SIM/CONNECTION OF THE SAME. I SURPIRISED THEY HAVE STARTED SENDING E –BILL OF NOV.2015. TO MARCH, 2016. WHY SHOULD I PAY THE BILL, IF I AM NOT USING THE SAID MOBILE SINCE OCETOBER 5/10/2015 AND ALREADY SETTLED THE DUES WITH THEM DIRECTLY. I HAVE ALREADY SENT THE COMPLAINT BY EMAIL TO CUSTOMER SERCICE, NODEL OFFICER, CORPORATE CUSTOMER SERVICE, APPELLATE AUTHORITY, ANIL AMBANI ETC., BY MAIL .
FINALLY THEY HAVE REGISTERED THE COMPLAINT ON 2ND MARCH, 2016 . AND WERE SUPPOSE TO ADDRESS IN 7TH MARCH, 2016. AFTER THAT I HAVE NOT RECEIVED ANY FEED BACK FROM THEIR END SENT THE E –BILL OF MARCH, 2016. I UNDERSTAND APPELLATE ATHORITY IS SECOND STAGE AUTHRITY WHO TAKING CARE OF THE CUSTOMER AND NOTHING HAPPENED SO FAR. RELIANCE CUSTOMER SERVICE WHO ARE CONTINUESLY CALLING ME TO FORCE FOR PAYING THER FAKE BILL. I CLEARED MY STAND THAT I DON’T WANT TO PAY ANY SINGLE MONEY FOR RELIANCE WHO ARE PLAYING THIRD RATE GAMES TO CUSTOMER.
I WOULD REQEST YOU TO KINDLY ADVISE HOW WILL I GO HEAD WITH NEXT STEP AGAINST RELIANCE TO GET PROBELM TO BE SORTED OUT?
PLEASE FIND BELOW ARE THE UP DATE STATUS FOR YOR READY REFERENCE.
SINCERELY YOURS
THANKING YOU,
WITH REGARD,
UNNI C NAIR.
COMPLAINT AGAINST RELIANCE COMMUNICATOIN TOWARDS BILLING & TERMINATION ISSES:
MOBILE NO.9323713960 A/C. N02030881140.:
 02/03/2016 Msg. received towards registered the issue regarding billing & termination issue
Vide ref. no.T20160302017WS050Z908372 will address by 7th March,2016
 01/03/2016- CONSUMER COMPLAINT FILED CONSUMER COMPLAINT REDRESSAL FORUM.
 28/2/2016 - MSG. REALIANCE FOR ASKING THE OUT STANDING PAYMENT REMINDER.
 26/2/2016 – EBILL OF FEB 2016 RECEIVED FROM RELIANCE.
 06/02/2016 – ACK. MSG. FROM CORPORATE RELIANCE OFFICE FORWARDED MY COMPLAINT TO
RCOM APPALLETTE AUTHORITY, MMBAI CIRCLE.
 04/02/2016 - FORWARDING MSG. SENT TO ANIL AMBANI, CHAIRMAN WHO WANT RECOGNISE THEIR STAFF EFFICIENCY WHO ARE LOOTING CUSTOMERS AND PROVIDING WORST SERVICE TO CUSTOMER LIKE ME AS I USED THE MOBILE MORE THYEN 12 YEARS.
 29/12/2015 – MSG SENT TO NODAL OFFICER THAT THE CUSTOMER SERVICE IS NOT WILLING THE REQUEST OF TERMINATION WHEN I SETTELED BILLS ON 18/11/ 2016 AND NOT USING THE
MOBILE SINCE 5TH OCTOBER,2015 ONWARDS.
 31/12/2015 – MSG SENT TO APPALLETTE AUTHORITY REGARDING TERMINATION REQUEST AND FIND A SELUTION FOR EVER AND I HAVE NOT RECEIVED ANY FEED BACK FROM THEIR END AND
REALISED THAT RELIANCE IS NEVER GOING TO SOVE THE ISSUE IN ANY CASE I NEED TO SOLVE THE SAME BY LEGAL APPROACH AND DO THE NEEDFUL. THE RELIANCE BE COME THE NUMBER ONE COMPANY OF ADOPTING CUSTOMER TO PROVIDING WORST SERVICE LIKE VAS (USELESS INTERNET PROVIDING TO CSTOMER WITHUOT THEIR CONSENT AND CHARGING OVER BILLING
PER UNIT IS NOT UNDER TRAI GUIDE LINES ITS COME UP FOR RS. 7 TO RS. 8 PER UNIT AS PER THE BILL RECEIVED.
 26/10/2015. DISCONNECTION REQUEST SENT TO RELIANCE CUSTOMER SERVICE. THEY HAVE NOT BEEN REGISTERED THE SAME AND NOT RECEIVED ANY FAVORABLE RESPONSE IN THIS
REGARD.
 27/09/2015 – MESSAGE SENT TO RELIANCE TOWARDS VAS (VALUE ADDED TAX- MOBILE INTERNET ADDED ON MY MOBILE WITHOUT MY CONSENT AND CHARGING OVER BILLING SINCE JLY, 2015
11/08/2015: I RECEIVED A MSG FROM RELIANCE REGARDING ACK NOWDGWMENT AGAINST MY REQEST FOR DE ACTIVATION OF VAS OF MOBILE INTERNET VIDE THER ID NO.236419112 REGISTEDE ON 11TH AUG.2015 AT 1.15 CONFIRMING THAT IT WOULD BE RESOVED ON SAME DAY AT 6.P.M ON11/8/2015. NO ACTION WERE TAKEN AND RECEIVING OVER BILLING TILL OCTOBER 2015.
RELIANCE BILL DTLS:
MOB.NO. 9323713960
REL.NO. 2030881140
PLAN RGSIMPLYUNLTD299N
MONTH RENTAL VOICE CALL SMS VAS ROAMING LATE FEE TAX TOTAL LESS: VAS ACTUAL STATUS
MARCH'15 299.00 89.40 0.00 0.00 0.00 0.00 48.01 436.41 0.00 0.00 OK
APRIL, 15 299.00 48.00 0.00 0.00 0.00 0.00 42.89 389.89 0.00 0.00 OK
MAY, 15 299.00 58.80 0.00 0.00 0.00 0.00 44.23 402.03 0.00 0.00 OK

JUNE,15 299.00 124.20 2.00 71.90 0.00 0.00 69.60 566.70 71.50 495.20 OVER BILLING REVD. RS.7-8
JULY' 15 304.20 126.00 0.00 528.98 0.00 0.00 134.29 1093.47 528.98 564.49 OVER BILLING REVD. PER
AUG' 15 389.58 72.60 0.00 221.78 39.10 0.00 101.23 824.29 221.78 602.51 OVER BILLING REVD. UNIT
SEPT,15 299.00 84.60 3.00 430.97 90.55 100.00 127.14 1135.26 430.97 704.29 OVER BILLING REVD. IS CROOSING
OCT,15 279.07 16.20 0.00 237.54 0.00 100.00 74.60 707.41 237.54 469.87 I REMOVED THE SIM LIMIT
THE MOBILE INTERNET (VAS) CHARGED ME WITHOUT MY CONSENT TOTAL 1490.77 FROM MY MOBILE ON OF
ON JUNE ,15 TO OCTOBER,15: 5TH OCT.15,ONWARDS TRAI RULES
I HAVE ASKED TO STOP THE INTERNET (VAS) ON 11/08/2015 SUMMURY
BY E MAIL AND RECEIVED THE CUSTOMER REQUEST ID:236419112 TOTAL OUTSTANDING: RS.2166.00
THEY WONT TAKEN ANY ATTEMPT TO DEACTIVATE THE SAME AND LESS: DEDUCTION : RS. 1490.77
CONTINUE WITH TILL OCTOBER,15 ACTUAL TO PAY RS.675.73

NOTE:
THE PERSON ON BEHALF OF RELIANCE COMMUNICATION VISITED AT MY HOME ON 18/11/2015 AND INTRODUCED ME HE IS GOING TO
SORT OUT THE ISSUE AND I ASKED HIM I CAN PAY ONLY PAY AFTER REDUCE THE AMOUNTOF RS. 1490.77 AGAINST FULL AND FINAL
AMOUNT TOWARDS TERMINATION OF MY MOBILE BILL WHICH HAS PENDING WITH THEM AND HE AGREED THE FINALL AMOUNT AFTER
THE DISCUSSION OVER PHONE WITH HIS SUPERIOR THAT AN AMOUNT TO PAY FOR RS1166/- I.E. TILL 18/11/2015. HE AGREED THE
THE PAYMENT WILL BE FULL AND FINAL THERER WILL NOT BE ANY BILL WILL ARISE IN FUITURE AND WILL TAKE 15 DAYS TIME
TO TERMINATE AND I DID THE PAYMENT AFTER DEDUCTION OF RS.1000/ IN SAFER SIDE .

ONCE I RECEI8VED THEPAYMENT CONFIRRMATION FROM RELIANCE , I INFORMED THEM THE AMOUNT WHICH I PAID FULL AND FINAL
TOWARDS COLLECTED BY THEIR REPRESENTATIVE AND I AM NOT RESPONSIBLE TO PAY ANY OF THE BILL IN FUTURE AND NOW
THEY ARE SENDING THE BILL OF RENTAL CHARGES OF NOVEMBER , 15.
ARE NOT GOING TO
THIS IS ABSOLUTELY NONSENSE ANDTHEY ARE NOT SUPPOSE TERMINATE MY MOBILE IN ANY CASE AND INTENTION TO WANT LOOT
ME THE MAXIMUM BENEFIT FROM CUSTOMER AND PROVE THEY CAN DO ANYTHING FOR THE SAME. I HAVE ALREADY SEND MY REQUEST
FOR THE TERMINATION BY EMAIL ANDY THEY ARE SENDING ME SILLY EXCUSE AND FINALLY I AM SENDING YOU THE COMPLAINT
AGAINST THEM. HOPE I WILL GET THE JUSTICE FROM YOUR END.

Replies