Complaint Details

Status	:	Closed
Complaint No	:	0060809/2016
Category	:	Computers & Accessories
Date	:	30-03-2016
Subject Line	:	worst service
Complainant	:	Nirupam Roy
Address	:	68 East Kamalapur
Complainee	:	APC
Address	:

Complaint Details
I have APC UPS (Model: BX600CI-IN) which was not working from 12th March 2016 and I complained on 14th March. Service ticket No. is 26372325 (#2788-512433036-4175). On 16th, 18th and 26th March 2016, the service engineer came but unable to repair (change the battery and the PCB) and closed the case. I was shocked to hear that news.

Again I complained and they gave the service ticket (No: 26650680) on 24th March 2016. I haven't been received any solution regarding this issue. Warranty of this UPS will expire on 10-05-2016.

I have been harassed regarding this faulty UPS since 14-03-2016 and not satisfied with this product and service.

I would suggest, before plan to buy APC UPS please consider the service issue given by the APC company.

Thank you.

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