Complaint Details

Status	:	Un-Resolved
Complaint No	:	0061054/2016
Category	:	Others
Date	:	20-04-2016
Subject Line	:	defective mobile delivered
Complainant	:	VITTHAL BHAIYA
Address	:	3A RATNANABH APPARTMENTS, RAVIDHAM COMPLEX, GHOD DOD ROAD, SURAT
Complainee	:	PLUSS DIGITAL VENTURES PVT LTD
Address	:	SURPLUSS.IN, B1/E3, 1ST FLOOR, MOHAN COOPERATIVE INDUSTRIAL ESTATE, NEW DELHI 110044

Complaint Details
purchased refurbished one plus one mobile from www.surpluss.in, on 06/04/2016 made payment cash on delivery basis, as we open the parcel and switch on the mobile screen was black and blank, i informed to surpluss.in on their no 011-30079000. person from other end Mr Lokesh told me that i need to go to service center and get DOA certificate but service center denied to provide DOA certificate. for continious 3 days i was moving from 1 to another places and Mr lokesh told me to send copy of bill and address of service center for taking action but no action was taken till date. After 15/04/2016 Mr Lokesh was not taking call as his attendnt told me hi is busy and will call back in some time. i requested for return the mobile and refund money but the denied

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