Complaint Details

Status	:	Closed
Complaint No	:	0061059/2016
Category	:	Consumer Goods
Date	:	20-04-2016
Subject Line	:	gave me an old and faulty mobile device Yu Yureka which is not charging. Company is not replying to my emails and making fake promises.
Complainant	:	Naman Goyal
Address	:	F-193/578 Mangal Bazar, laxmi nagar
Complainee	:	Micromax YU
Address	:

Complaint Details
I bought a phone Yu Yureka last year in March and the product was rebooting on its own and was getting over heated. I told this problem to the company but they were doing nothing but making me do some troubleshootings. Finally in October they replaced my device but it was damaged from the corner. I called the company on there helpline number on that day only and they promised a replacement. But again they made me wait for so long and replaced the device in March 2016 that too after my constant calls and emails. The main problem is that the device I got after this replacement is again faulty and it is not charging. This time the problem is way more serious as my phone goes dead anytime due to which I am facing many problems. When I go to service center they tell me to call on helpline number. When I make a call on helpline number they tell me to send an email. And they are not replying through email. I am sick of this company now and I want some serious actions to be taken against them. I have all the unanswered emails as a proof.

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