Complaint Details

Status	:	Closed
Complaint No	:	0061704/2016
Category	:	Telecom
Date	:	10-05-2016
Subject Line	:	False Information - 3G/4G Data Recharges Online
Complainant	:	Ratan
Address	:	Surya Nagar, Chintal,
Complainee	:	Bharti Airtel - Telecom Operator
Address	:

Complaint Details
Dear CCRC Team,

Reg: False information about 3G/4G Data Recharge

Hi, This is Ratan. While going for 3G/4G data online recharge in mobile (or) website, Airtel India is giving false information to the customer about 3G/4G RC. Airtel is showing 2G recharge option (i.e. Rs. 202/-, 1.25 GB data for 28 days) in 3G/4G RC section. Actually I blindly went to the RC option Rs. 202 as it was in the 3G/4G recharge section. I experienced the slow internet facility. I, then checked the RC, I opted for. Got that what I have done is Rs. 202/- and it was a 2G RC option. I have faced worst internet data speed (Up/Down) as it was 2G. This way, Airtel is giving false information either by mistake or by intentionally.

I feel customers should get value for money at least rather than getting more for the money which they paid for.

Please find the attached for your info. (Highlighted info. in attachments). Looking forward for your response / action.

Thanks & Regards,
Ratan

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