Complaint Details

Status	:	Closed
Complaint No	:	0061800/2016
Category	:	Consumer Goods
Date	:	19-05-2016
Subject Line	:	Samsung — No service of refrigerator since past 3 days
Complainant	:	Shubham Saxena
Address	:	Sector 56 Noida
Complainee	:	Samsung
Address	:

Complaint Details
Customer care complaint number : 4214317294
I purchased a Samsung refrigerator (Model rt33jsmferz) in October, 2015.
It is May now, and the refrigerator has started showing heavy cooling issues. Infact since the past 3 days it is not cooling at all, and the water kept inside freezer never turns to ice. I contacted Samsung customer care on 17th May, 2016 to which I got a reply that they will definitely send an engineer by the next morning, i.e. 18th May. However I did not get any single response from their side. I contacted CC again and got response saying the engineer will visit by evening. Again, no single message/response came. Frustrated, I called CC again, and this time they said the engineer will visit by 19th morning. This has been the repeated case and I have called CC 6-7 times and everytime I get the same reply and the service person has not visited my home yet. It is frustrating because NCR is experiencing terrible summers and a working refrigerator is a basic need. The Samsung customer care has been terribly irresponsible and I am still not sure whether I will ever get an engineer visit or not.

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