Complaint Details

Status	:	Closed
Complaint No	:	0061829/2016
Category	:	Non-Compliance
Date	:	22-05-2016
Subject Line	:	waterproof mobile not waterproof
Complainant	:	Hameed Hanif
Address	:	Flat no.101, A Block, Sakthi Towers
Complainee	:	Sony India
Address	:

Complaint Details
Sony India — Waterproof mobile isnt waterproof at all

2 Reviews
Ha Hameed Hanif on May 22, 2016
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I bought a Sony Xperia Z3 during October 2014. Sony claims it is waterproof. The initial 6 months, i was getting blurry images when shot using its camera. I ignored it. But 2 weeks back, i rubbed the back of the phone with water(to clean it ofcourse). And i noticed water leaking inside the camera lens. The Wifi/bluetooth stopped working thereon. It was purely because of the water entering the device.

When i gave the phone for service, i was given an estimation of 14000Rs which is so unethical, disloyal and unfair. I cant even sell the mobile for 14000Rs.

Now as a customer, when i bought this mobile, i was under the impression that this mobile is a waterproof one. No matter the warranty exists or not, it should act like one.

The phone was never dropped and it was used with a branded american Case, Please check the condition of the device.

Now tell me, Why should i pay a huge sum of money for this device? Its daytime robbery.

I have tried to contact them. And they responded once, and then , no response to my mails.

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