Complaint Details

Status	:	Closed
Complaint No	:	0061910/2016
Category	:	Consumer Goods
Date	:	31-05-2016
Subject Line	:	Defect in Inverter AC
Complainant	:	Rohit Bathwal
Address	:	119, Purushottam Nagar, Nagpur
Complainee	:	Samsung Electronics
Address	:	Delhi

Complaint Details
I am using Many Samsung Products. I purchased a Inverter AC on 14 April 2014. The AC gone bad in 2016. Many complaint was raised vide complaint No. 4212161196, 4212359473, 4212231539 and 4313456441.

The service engineer was appointed and the first visit of the service engineer (Mr. Imran) was held on 11 April 2016. He expressed his in ability to resolve the issue ans subsequently Mr. Chaitanys a Sr. Service Enginer visited on 12 April 2016 and suggested to change the PCB. The PCB was changed still the problem was not resolved. Thus the compressor and the Alaves in the outer unit was also replaced. Still the AC was in non working condition. Then the outer unit was taken by them for inspection and was finally declared that it is having some deffects which cannot be repared and which is beyond understanding.

Mr. Hinmanshu Verma an executive from Samsung HO in India was involved in the matter and was informed with all these matters (verma.h@partner.samsung.com). I kept him posted an all the matters and complaints and hardly received any response from him.

Kindly intervene to get my complaint resolved or suggest proper actions against the company.

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