Complaint Details

Status	:	Closed
Complaint No	:	0061937/2016
Category	:	Telecom
Date	:	02-06-2016
Subject Line	:	Billing discrepancy & Incorrect info to customer
Complainant	:	PRASHANT MISHRA
Address	:	BHEL, Ranipur.
Complainee	:	IDEA Cellular
Address	:

Complaint Details
Reference to IDEA Postpaid connection 9639096399 in the name of self.
The current bill plan is NBS-399 and was taken by me in March 2015. As per the bill plan the extra usage of internet (over 1GB free) will be charged @0.5p/10kb. This rate was stated by IDEA representative in email to me(attachment 01). In my Bill for the month of May 2016 (attachment 03). The extra usage, above 1 GB has been charges @1p/10kb.
the GPRS Usage is shown as - 1733560 KB (1.65 GB)
the free Usage as per my Plan - 1048570 KB (1.0 GB)

the extra Usage = 1733560 - 1048570 = 684990 KB

As per my bill Plan,
The overage charges should be = 0.5 x (684990/10) paise = 342.495 rupees.

However, in attached bill, the overage charges for GPRS is shown as 684.99 rupees.

The IDEA customer care states that the rate has been 1p/10kb since the initiation of plan by IDEA company. Howeevr, the email sent to me by IDEA representative shows it as 0.5p/kb.(see attachment 01). I have also sent email to the IDEA customer care (attachment 02) no help.
This is problematic for the customer and wrong charges amounting of Rs 343.
Different IDEA employees are quoting different charges and charging customers wrongly.

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