Complaint Details

Status	:	Closed
Complaint No	:	0061947/2016
Category	:	Telecom
Date	:	03-06-2016
Subject Line	:	Airtel Cheating public
Complainant	:	Vinod Kumar
Address	:	302, Block-3, DV Colony
Complainee	:	Airtel
Address	:	Splendid Towers, Begumpet

Complaint Details
Hi,
1. Complaint: AIRTEL cheating public
2. Product: Wifi net + Landline
3. Cost: 1150+600 = 1750/- per connection
4. Value of complaint: 3500/- (2 connections)
5. Executive(Airtel): Mr. Ravi (9502928311)
6. Location: Splendid Towers, Begumpet, Hyderabad (Telangana)
7. CAF: HYD329366 & HYD323385
8. Description:
• On 31st May, paid Rs.3500/- to Ravi, for 2 connections (1 each at home & office).
• AIRTEL executive, Ravi promised= D-Link Wifi Router 150 and Beetel Phoneset will be installed by 1st June, evening, or max by 2nd June morning.
• As Ravi convinced us for the deal, we also disconnected, & minimized other connections at home and office as well.
• We called till 2nd afternoon, nothing happened. Then evening, Airtel technician gave only Landline connection (no phone set yet), and gave some cheap Chinese TENDA wifi router, which was a faulty & repaired piece. We objected, then Ravi said, get installed, I will change tomorrow morning with what was promised. We agreed.

• Now till today, we called some 50-60 times, from our and other phones, Ravi is avoiding and giving excuses, not picking our calls.

• We scolded and asked him to refund our money, we don’t need any AIRTEL connections.

Now, when we try using complaint to customer care, 121, it says “Incorrect Number” & “Incorrect Account Number”. Can’t even talk to customer care.

Someone, please show us the way. We are in big trouble, and suffered loss of money, time and energy…..

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