Complaint Details

Status	:	Closed
Complaint No	:	0061970/2016
Category	:	Telecom
Date	:	06-06-2016
Subject Line	:	Cutted my balance
Complainant	:	DIPTANU MAJUMDER
Address	:	South bandhagachi,guptipara,hooghly
Complainee	:	Vodafone
Address	:

Complaint Details
THE COMPANY activated a VAS service to my mobile .thn I called many time to their 155233 number for deactivate it..thn every time their system says your request cant be process right now..i called many time to this number but nothing is happened..now today they cut my balance..
I called their service number for deactivate.their system not taking my request for deactivation..is that my fault.
when i called to customer care they again and again try to change my question ..and last they says it can be their system problem.now what can i do..its their fault ....not mine..they are not refunding my money.
so i request your department to go through this matter.
I try to send a sms for deactivation but they did not reply about this matter..i attached a copy of it.
MY vodafone Number - 7278632141

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