Complaint Details

Status	:	Closed
Complaint No	:	0062194/2016
Category	:	Consumer Goods
Date	:	01-07-2016
Subject Line	:	My Xperia E3 not working
Complainant	:	Vishal Gaurav
Address	:	Haridham Colony
Complainee	:	Sony India
Address	:

Complaint Details
- Date of the incident - 28-05-2016

- I am a loyal customer of sony. I am using sony xperia E3 since 13-10-2014.The warranty period was expired after one year from the date of purchase.Since I had purchased the phone I had some issues with mic when recording videos in loud environment.The sound in the videos always had some disturbances. The handset had some manufacturing defect. I am not a hardcore user of the phone. On 28-05-2016 my handset suddenly stopped working. It is continuously showing sony xperia boot screen on turning on. I
approached your service center at Dehradun on 02-06-2016. They gave me a Service ID 16060202181. They charged a hefty fees of Rs. 400 which was
in vain and they said that the motherboard of your handset is damaged and it cannot be repaired. They said that it will be replaced and it will cost me approx. Rs 5000 and there is no guarantee that how long will it work in
future.I am passionate about sony as a company. I frequently give reference to my friends , neighbors and relatives to use its products. I am
also using sony xperia m (purchased from the same store) on my own. I never went to any service center regarding this phone as I am using it since
2 years.I know sony doesn't manufacture bad quality products as in the case of my handset sony xperia E3.

- You are advised to kindly work according to your market value.
Further I request you to please either replace this defective piece of mine
or refund my money.

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