Complaint Details

Status	:	Closed
Complaint No	:	0062222/2016
Category	:	Banking
Date	:	03-07-2016
Subject Line	:	worng demat charges deducted
Complainant	:	RAHUL JAIN
Address	:	PUNE, MAHARASTRA
Complainee	:	ICICI DIRECT AND ICICI BANK
Address	:

Complaint Details
Dear Sir/Mam,

I have Salary account in ICICI Bank from December 2014. At time of opening the Salary account , the ICICI executive requested for opening ICICI Demat account which they committed that there will be No Annual Charges for Lifetime for Demat Account.
I have not registered and Logged-In in ICICI Demat account and not used the Services.

I have received the Statement of Bill for Charges of Demat account of Rs. 690/- through courier on 25 June-2016, which I should not have received. So I have requested for closure of Demat Account and completely waive off charges on 27-June-2016.
The charges were debited from my account on 28-June-2016, even after the Executive from the ICICI Bank Branch said that the charges will not be debited and will be completely waived off, if charges is not debited from my salary account.

As the charges are debited from my account, so request you to please reverse the charges and credit the amount of Rs. 690/- in my salary account.

Demat Account No : 1601430102207295
Request No : SR420241096

Please do the needful and credit the amount of Demat charges deducted from my salary account of Rs. 690/- and close the Demat account and all services related to Demat account, so that no charges are incurred in future.

Thanks & Regards,
Rahul Jain

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